fix problems on My Energy Center [iphone]

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—— Run into issues on My Energy Center? Get help pending when official support gets back to you!

My Energy Center
Info:
company: Smart Energy Systems LLC
: https://www.sdge.com
: www.sdge.com
Chat with our AI-based My Energy Center Support
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Support issue

Long wait times for customer support

Fix: Utilize the app's help section or FAQ to find answers to common questions, which can save time instead of waiting for support. Many issues c... ⇲

Customer service unhelpful

Fix: Document your issues clearly and concisely before contacting customer service again. This can help you communicate your concerns more effect... ⇲
 
UI issue

Difficult to view usage history

Fix: Ensure that you are using the latest version of the app, as updates may improve the display of usage history. Check the app settings to see... ⇲

My Energy Center does not display entire page

Fix: Check your device's display settings to ensure that text size and display zoom are set to default. Adjusting these settings can help the app... ⇲

Navigation is convoluted

Fix: Familiarize yourself with the app layout by exploring each section. Take notes on where specific features are located to make navigation eas... ⇲
 
Payments issue

Lengthy and confusing payment process

Fix: Review the payment process step-by-step to identify where the confusion occurs. Create a checklist of the steps needed to complete a payment... ⇲

Payment portal does not recognize account numbers

Fix: Double-check that you are entering the account number correctly, including any leading zeros or special characters. If you have a physical b... ⇲

Inability to pay bills easily

Fix: Review the payment options available in the app and ensure you are selecting the correct method. If the app is not user-friendly, consider u... ⇲
 
Login issue

Session expiration issues

Fix: Log out of the app and log back in to refresh your session. If the problem persists, check your device's settings to ensure that background... ⇲
 
Security issue

Face ID rarely works

Fix: Ensure that Face ID is set up correctly in your device settings. Go to Settings > Face ID & Passcode and make sure that My Energy Center is... ⇲
 
Account issue

Inconsistent account access

Fix: Check if you are using the correct login credentials. If you have multiple accounts, ensure you are logging into the correct one. Reset your... ⇲
 
Compatibility issue

My Energy Center not formatted for iPad

Fix: Use the iPhone version of the app on your iPad by enabling compatibility mode. This can be done by going to Settings > Display & Brightness... ⇲
 
Syncing issue

Missing historical usage data

Fix: Check if there are any filters applied in the usage history section that may be hiding data. Reset any filters to view all available data.... ⇲
 
Crashes issue

My Energy Center crashes or freezes

Fix: Ensure that your device's operating system is up to date, as compatibility issues can cause crashes. Update the app to the latest version as... ⇲
 
Bugs issue

Export button for PDF bills does not work

Fix: Check if there are any app updates available that may fix the export function. If the button is unresponsive, try restarting the app and att... ⇲

High bills despite solar installation

Fix: Review your energy usage patterns and compare them to your solar production data. Identify any areas where you can reduce consumption to low... ⇲
 
Customization issue

My Energy Center name and icon are confusing

Fix: Familiarize yourself with the app's features and functions to better associate the name and icon with its purpose. Consider creating a short... ⇲

No weekly usage reports

Fix: Check the app settings to see if there is an option to enable weekly reports or notifications. If not, consider tracking your usage manually... ⇲
 
Updates issue

My Energy Center frequently unavailable for updates

Fix: Check your device's storage space to ensure there is enough room for app updates. Clear unnecessary files or apps to free up space if needed... ⇲
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 what users are saying
Good experience
94.7%

Bad experience
3.7%

Neutral
1.6%

~ from our NLP analysis of 47,004 combined software ratings.

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 Private Data My Energy Center collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Identifiers
    • Diagnostics