fix problems on HRT Paratransit [iphone]

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—— Run into issues on HRT Paratransit? Get help pending when official support gets back to you!

HRT Paratransit
Info:
company: Via Transportation, Inc.
: https://support.ridewithvia.com/hc/en-us
: gohrt.com
Chat with our AI-based HRT Paratransit Support
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Updates issue

faulty updates

Fix: If an update causes issues, try rolling back to a previous version if possible. This may not always be feasible, but check if you have a bac... ⇲

HRT Paratransit needs updates

Fix: Regularly check the App Store for updates and install them as they become available to ensure you have the latest features and bug fixes.... ⇲
 
Loading issue

stuck on setup page

Fix: Force close the app by double-tapping the home button (or swiping up from the bottom on newer iPhones) and swiping the app off the screen. R... ⇲
 
Bugs issue

inconsistent pick-up times

Fix: Check the app settings to ensure your location services are enabled. Go to Settings > Privacy > Location Services and make sure they are set... ⇲
 
Support issue

nasty drivers

Fix: If you encounter a rude driver, document the incident with details such as time, location, and driver description. Use the app to report the... ⇲

abhorrent customer service

Fix: Document your interactions with customer service, including dates and times. This can help you track patterns and provide context if you nee... ⇲
 
Customization issue

no return trips feature

Fix: As a workaround, manually schedule your return trip by setting a reminder on your phone to book the return ride after your initial trip. O... ⇲

cannot set time for return trips

Fix: If the app does not allow you to set a specific time, try scheduling your return trip as soon as you arrive at your destination to ensure yo... ⇲
 
Settings issue

issues with personal details tab

Fix: Log out of the app and log back in to refresh your session. This can sometimes resolve issues with loading personal details. OR Check for... ⇲
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 what users are saying
Bad experience
50.0%

Good experience
43.8%

Neutral
6.3%

~ from our NLP analysis of 32 combined software ratings.

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 Private Data HRT Paratransit collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Location
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data
    • Other Data
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Diagnostics