fix problems on Canais Globo [iphone]

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—— Run into issues on Canais Globo? Get help pending when official support gets back to you!

Canais Globo
Info:
company: GLOBO COM. E PART. S/A
: http://canaisglobo.globo.com/
: canaisglobo.globo.com
Chat with our AI-based Canais Globo Support
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Screen issue

white screen on login

Fix: 1. Force close the app: Swipe up from the bottom of the screen (or double-click the home button) to see all open apps. Swipe up on Canais Gl... ⇲

screen rotation issue on iPad

Fix: 1. Check rotation lock: Swipe down from the top right corner to access the Control Center and ensure that the rotation lock is not enabled (... ⇲
 
Audio issue

no audio after update

Fix: 1. Check volume settings: Ensure your device is not muted and the volume is turned up. You can adjust the volume using the side buttons on y... ⇲
 
Freezing issue

Canais Globo freezes

Fix: 1. Force close the app: Swipe up from the bottom of the screen (or double-click the home button) and swipe up on Canais Globo to close it. R... ⇲

live broadcast freezes

Fix: 1. Check your internet speed: Use a speed test app to ensure your connection is fast enough for streaming. If it's slow, try moving closer t... ⇲
 
Network issue

incorrect internet connection message

Fix: 1. Reset network settings: Go to Settings > General > Reset > Reset Network Settings. This will reset Wi-Fi networks and passwords, cellular... ⇲
 
Account issue

password reset fails

Fix: 1. Ensure you are using the correct email: Double-check that you are entering the email associated with your account. If you have multiple e... ⇲
 
Compatibility issue

no Chromecast support

Fix: 1. Use an HDMI adapter: If you want to stream content from your iPhone to your TV, consider using a Lightning to HDMI adapter. This allows y... ⇲

missing AirPlay support

Fix: 1. Use an HDMI adapter: Similar to Chromecast, you can use a Lightning to HDMI adapter to connect your iPhone directly to your TV for stream... ⇲

cannot switch apps while streaming

Fix: 1. Use Picture-in-Picture mode: If your iPhone supports it, enable Picture-in-Picture mode by swiping up from the bottom of the screen while... ⇲
 
Slow issue

slow performance

Fix: 1. Close background apps: Double-click the home button (or swipe up from the bottom) to see all open apps. Swipe up on apps you are not usin... ⇲
 
Crashes issue

unstable app

Fix: 1. Reinstall the app: Delete the app and reinstall it from the App Store. This can help resolve stability issues caused by corrupted files.... ⇲
 
Payments issue

limited functionality without payment

Fix: 1. Explore free content: Check if there are any free shows or episodes available within the app that do not require payment. This can help y... ⇲
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 what users are saying
Bad experience
61.5%

Good experience
30.8%

Neutral
7.7%

~ from our NLP analysis of 195 combined software ratings.

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Sympla: Eventos, Festas

 Private Data Canais Globo collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Location
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Location
    • Contact Info
    • User Content
    • Search History
    • Identifiers
    • Usage Data
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Contact Info
    • Diagnostics