fix problems on The Blink [iphone]

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—— Run into issues on The Blink? Get help pending when official support gets back to you!

The Blink
Info:
company: CAPITAL BANK OF JORDAN
: https://www.capitalbank.jo/en/new-contact
: www.capitalbank.jo
Chat with our AI-based The Blink Support
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Payments issue

Card delivery delays

Fix: 1. Check Delivery Status: Log into The Blink app and check if there’s a tracking option for your card delivery. 2. Confirm Address: Ensure... ⇲

Unable to perform cardless withdrawals

Fix: 1. Check App Settings: Ensure that cardless withdrawal options are enabled in your account settings. 2. Verify Account Status: Make sure yo... ⇲

International transaction fees deducted unexpectedly

Fix: 1. Review Fee Structure: Check the app or website for information on international transaction fees. 2. Use Local Currency: When making int... ⇲

Limited transaction capabilities

Fix: 1. Check Account Limits: Review your account settings to understand any transaction limits imposed. 2. Upgrade Account: If applicable, cons... ⇲
 
Support issue

Customer support lacks responsiveness

Fix: 1. Use In-App Support: Navigate to the support section in The Blink app and submit a request. Ensure you provide detailed information for qu... ⇲

In-app chat support is ineffective

Fix: 1. Use Email Support: If in-app chat is slow, try emailing support with a detailed description of your issue. 2. Check FAQs: Visit the FAQ... ⇲

Technical issues persist without resolution

Fix: 1. Document Issues: Keep a detailed log of the technical issues you encounter, including steps to reproduce them. 2. Clear Cache: Clear the... ⇲
 
Registration issue

Registration process is problematic

Fix: 1. Check Internet Connection: Ensure you have a stable internet connection during registration. 2. Clear App Cache: As mentioned earlier, c... ⇲

Error messages during registration

Fix: 1. Check for Typos: Ensure all information entered is correct and free of typos. 2. Clear App Cache: Clear the app cache or reinstall the a... ⇲
 
Bugs issue

In-app features malfunction

Fix: 1. Update the App: Ensure you are using the latest version of The Blink app. 2. Restart the App: Close the app completely and reopen it to... ⇲
 
Login issue

Touch ID fails to log in

Fix: 1. Re-enable Touch ID: Go to Settings > The Blink > Enable Touch ID. Toggle it off and back on. 2. Reset Touch ID: Go to Settings > Touch I... ⇲

Face ID not functioning

Fix: 1. Re-enable Face ID: Go to Settings > The Blink > Enable Face ID. Toggle it off and back on. 2. Reset Face ID: Go to Settings > Face ID &... ⇲
 
Account issue

Long wait times for account activation

Fix: 1. Check Email: Ensure you have received any activation emails and follow the instructions provided. 2. Verify Information: Double-check th... ⇲
 
Installation issue

The Blink requires frequent reinstallation

Fix: 1. Update the App: Ensure you are using the latest version of The Blink app. 2. Clear Cache: Clear the app cache or reinstall the app to re... ⇲
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 what users are saying
Good experience
67.1%

Bad experience
30.4%

Neutral
2.5%

~ from our NLP analysis of 79 combined software ratings.

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 Private Data The Blink collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Location
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Financial Info
    • Location
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data
    • Sensitive Info
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Diagnostics