fix problems on MoneyLion [iphone]

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—— Run into issues on MoneyLion? Get help pending when official support gets back to you!

MoneyLion: Banking & Rewards
Info:
company: MoneyLion
: https://help.moneylion.com/
: www.moneylion.com
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Account issue

Inconsistent account verification

Fix: If you encounter issues with account verification, ensure that the information you provide matches exactly with your official documents (e.g... ⇲

Account access issues

Fix: If you are having trouble accessing your account, ensure that you are using the correct login credentials. Reset your password if necessary... ⇲

Account closures without explanation

Fix: If your account has been closed, check your email for any communication from MoneyLion regarding the closure. They may have sent a notificat... ⇲

Inconsistent InstaCash availability

Fix: InstaCash availability may depend on your account status and transaction history. Ensure that you are meeting any eligibility criteria outli... ⇲

Difficulty in linking accounts

Fix: Ensure that you are entering the correct login credentials for the account you are trying to link. Double-check for any typos or errors. O... ⇲

Issues with identity verification

Fix: Ensure that the documents you are submitting for identity verification are clear and legible. Use high-quality images and ensure that all in... ⇲
 
Support issue

Customer service response times are long

Fix: To expedite responses, utilize the in-app chat feature during peak hours when response times may be shorter. Prepare your questions in advan... ⇲

Poor communication from support

Fix: When contacting support, be as detailed as possible in your inquiry to facilitate a quicker response. Include relevant account information a... ⇲
 
Glitches issue

Frequent system glitches

Fix: Ensure that your app is updated to the latest version, as updates often include bug fixes. Go to the App Store, search for MoneyLion, and ta... ⇲
 
Security issue

Unauthorized transactions occur

Fix: Immediately review your transaction history in the app to identify any unauthorized charges. If you find any, report them through the app's... ⇲
 
Payments issue

Membership fees are charged

Fix: Review the terms of your membership to understand what fees are applicable. If you believe you were charged incorrectly, gather your account... ⇲

ATM withdrawal fees are excessive

Fix: To avoid excessive ATM fees, use ATMs within the MoneyLion network or partner ATMs that offer fee-free withdrawals. You can find these locat... ⇲

Inability to retrieve invested funds

Fix: Review the terms and conditions regarding fund retrieval in the app. Some investments may have specific holding periods or conditions for wi... ⇲

Direct deposit complications

Fix: Ensure that you have provided the correct routing and account numbers to your employer for direct deposit. Double-check for any typos or err... ⇲

Excessive fees for transactions

Fix: Review the fee schedule in the app to understand what fees apply to your transactions. Look for ways to minimize fees, such as using fee-fre... ⇲
 
Compatibility issue

Limited bank compatibility

Fix: Check the list of supported banks within the app to ensure your bank is compatible. If your bank is not listed, consider linking a different... ⇲
 
Privacy issue

Lack of transparency in investment details

Fix: Review the investment section of the app for any available documentation or resources that explain the investment options and associated ris... ⇲
 
Slow issue

Slow transaction processing times

Fix: Be aware that transaction processing times can vary based on the type of transaction and the time of day. Plan your transactions accordingly... ⇲
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 what users are saying
Good experience
92.7%

Bad experience
5.1%

Neutral
2.1%

~ from our NLP analysis of 161,208 combined software ratings.

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 Private Data MoneyLion collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Contact Info
    • Identifiers
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Financial Info
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • User Content
    • Search History