fix problems on Pet Monitor VIGI [iphone]

—— Run into issues on Pet Monitor VIGI? Get help pending when official support gets back to you!

Pet Monitor VIGI

Info:

company: VIGI Limited

: https://petmonitorvigi.com

: petmonitorvigi.com

Chat with our AI-based Pet Monitor VIGI Support

🛠️ Common Pet Monitor VIGI Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Pet Monitor VIGI freezes while watching stream

Fix: 1. Close the app completely by double-tapping the home button and swiping up on the Pet Monitor VIGI app. 2. Restart your iPhone to clear an... ⇲

difficulty connecting multiple devices

Fix: 1. Ensure that all devices are connected to the same Wi-Fi network. 2. Open the app on each device and log in with the same account credenti... ⇲

Account issue

password change process is unreliable

Fix: 1. When changing your password, ensure you are following the required format (e.g., minimum characters, special characters). 2. If the chang... ⇲

Customization issue

activity log lacks bulk delete option

Fix: 1. Manually delete entries one by one by going to the activity log and selecting the delete option for each entry. 2. Keep track of importan... ⇲

no built-in light feature

Fix: 1. Use an external light source in the area where the camera is located to improve visibility. 2. Consider purchasing a compatible smart lig... ⇲

Camera issue

camera stops working after several hours

Fix: 1. Check the camera settings in the app to ensure it is set to stay active. 2. Restart the camera by closing the app and reopening it. 3. En... ⇲

Video issue

pixelated video feed

Fix: 1. Check your Wi-Fi connection; a weak signal can cause pixelation. Move closer to the router or reset it. 2. Lower the video quality settin... ⇲

no option for video recording

Fix: 1. Use a screen recording feature on your iPhone to capture the video feed while it is streaming. Go to Settings > Control Center > Customiz... ⇲

Registration issue

issues with account creation

Fix: 1. Ensure you are entering all required information correctly and that your internet connection is stable. 2. Try using a different email ad... ⇲

Notifications issue

notifications not always reliable

Fix: 1. Check your notification settings in the app and ensure they are enabled. Go to Settings > Notifications > Pet Monitor VIGI and ensure All... ⇲

Battery issue

requires constant charging

Fix: 1. Check the battery settings on your iPhone to see which apps are consuming the most power. Go to Settings > Battery. 2. Reduce the brightn... ⇲

Network issue

inconsistent Wi-Fi connectivity

Fix: 1. Restart your router and modem to refresh the connection. 2. Move closer to the router to improve signal strength. OR 1. Check for inte... ⇲

Pet Monitor VIGI may not function without Wi-Fi

Fix: 1. Ensure you have a stable mobile data connection if Wi-Fi is unavailable. Go to Settings > Cellular and enable Cellular Data for the app.... ⇲

Crashes issue

crashes during use

Fix: 1. Ensure your iPhone is updated to the latest iOS version. Go to Settings > General > Software Update. 2. Clear the app cache by going to S... ⇲

Compatibility issue

limited compatibility with older devices

Fix: 1. Check the app's compatibility requirements in the App Store and ensure your device meets them. 2. If your device is not compatible, consi... ⇲

Permissions issue

audio feature may not work without microphone access

Fix: 1. Go to Settings > Privacy > Microphone and ensure that the Pet Monitor VIGI app has permission to access the microphone. 2. Restart the ap... ⇲