fix problems on UKG Pro Learning [iphone]

—— Run into issues on UKG Pro Learning? Get help pending when official support gets back to you!

UKG Pro Learning

Info:

company: Kronos Incorporated

: https://www.ukg.com/support

: www.ukg.com

Chat with our AI-based UKG Pro Learning Support

🛠️ Common UKG Pro Learning Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

UKG Pro Learning freezes while watching stream

Fix: 1. Close the app completely by double-tapping the home button and swiping up on the UKG Pro Learning app. 2. Restart your iPhone to clear an... ⇲

Requires Wi-Fi connection only

Fix: 1. Check if your mobile data is enabled by going to Settings > Cellular and ensuring that Cellular Data is turned on. 2. If the app allows i... ⇲

Loading issue

Videos do not load

Fix: 1. Ensure you have a stable internet connection. Test your connection by browsing other websites or apps. 2. Clear the app cache by going to... ⇲

Crashes issue

UKG Pro Learning crashes after first use

Fix: 1. Uninstall the app by pressing and holding the app icon until it wiggles, then tap the 'X'. Reinstall it from the App Store. 2. Restart yo... ⇲

Gameplay issue

Lessons are unskippable

Fix: 1. Familiarize yourself with the app's navigation and settings to see if there are any options to skip lessons. 2. If the lessons are design... ⇲

Bugs issue

Quiz fails to pop up

Fix: 1. Ensure that you have completed all prerequisite lessons before the quiz. 2. Restart the app and navigate back to the lesson to see if the... ⇲

Slow issue

System lags

Fix: 1. Close any background apps by double-tapping the home button and swiping up on apps you are not using. 2. Restart your iPhone to free up m... ⇲

Screen issue

Exiting screen restarts course

Fix: 1. Ensure you are saving your progress before exiting the app. Look for a save option in the app settings. 2. Check if there is a 'resume' f... ⇲

Blank screen on navigation

Fix: 1. Restart the app and your device to refresh the app's functionality. 2. Check your internet connection to ensure it is stable. OR 1. Cl... ⇲

Syncing issue

Completion not recognized

Fix: 1. Ensure you are following all steps in the course as required. Sometimes, completion is based on specific actions. 2. Log out and log back... ⇲

Freezing issue

Multiple screen freezes

Fix: 1. Close the app and restart your iPhone to clear any temporary issues. 2. Check for updates for both the app and your iOS version. OR 1.... ⇲

Updates issue

Outdated information

Fix: 1. Check for updates within the app settings to ensure you have the latest content. 2. If the app has a refresh option, use it to load the m... ⇲

Notifications issue

Notifications are intrusive

Fix: 1. Go to Settings > Notifications > UKG Pro Learning and adjust the notification settings to your preference, such as disabling sounds or ba... ⇲

Requires re-login frequently

Fix: 1. Ensure that you are selecting the 'Remember Me' option when logging in. 2. Check your device settings to ensure that the app is allowed t... ⇲

Compatibility issue

Limited offline functionality

Fix: 1. Download any available course materials or videos while connected to Wi-Fi for offline access. 2. Check the app settings to see if there... ⇲

UI issue

Difficult to perform required activities

Fix: 1. Review the app's user guide or help section for tips on navigating and using features effectively. 2. Take your time to explore the app's... ⇲