fix problems on CBT [iphone]

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—— Run into issues on CBT ? Get help pending when official support gets back to you!

CBT Mobile Banking
Info:
company: ZB, N.A.
: https://www.calbanktrust.com/
: www.calbanktrust.com
Chat with our AI-based CBT Support
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Login issue

CBT lacks fingerprint login capability

Fix: Check if your iPhone is updated to the latest iOS version, as some features may be dependent on the operating system. If the app does not su... ⇲

CBT does not support Face ID

Fix: If Face ID is not available, consider using a strong password for security. You can also enable two-factor authentication for added protecti... ⇲
 
Bugs issue

Inconsistent deposit acceptance

Fix: Before making a deposit, ensure that the check meets all the requirements set by the bank (e.g., check size, type of check). If a deposit is... ⇲
 
UI issue

CBT layout is bland and hard to navigate

Fix: Familiarize yourself with the app's layout by exploring each section. Take notes on where key features are located to improve your navigatio... ⇲

No in-app browser for links

Fix: Copy the link you want to visit and paste it into your preferred web browser on your iPhone. This will allow you to access the content witho... ⇲

Words overlap after updates

Fix: Try uninstalling and reinstalling the app to see if this resolves the overlapping text issue. This can help reset any corrupted files that m... ⇲

Difficult to find deposit check option

Fix: Explore the app's main menu and familiarize yourself with the layout. Look for sections labeled 'Deposits' or 'Check Deposit' to locate the... ⇲

Lacks routing number visibility

Fix: Check your account details within the app, as the routing number is often listed in the account information section. If not visible, conside... ⇲

CBT does not open in landscape mode

Fix: Check your iPhone's orientation lock settings to ensure that it is not enabled. Swipe down from the top-right corner of the screen to access... ⇲
 
Account issue

Frequent account lockouts

Fix: Ensure that you are entering the correct login credentials. If you forget your password, use the password recovery option to reset it. OR... ⇲
 
Slow issue

Slow performance after updates

Fix: After an update, restart your iPhone to clear any temporary files that may be causing slow performance. This can help refresh the app's func... ⇲
 
Notifications issue

Issues with auto-payments and notifications

Fix: Review your auto-payment settings within the app to ensure they are correctly configured. Make sure that the payment methods are up to date... ⇲

Deposit notifications are unclear

Fix: Check the app's notification settings to ensure you are receiving all relevant alerts. If notifications are unclear, consider keeping a log... ⇲
 
Payments issue

Requires separate browser for credit card payments

Fix: Copy the credit card payment link and paste it into your preferred web browser to complete the transaction without needing to switch apps.... ⇲
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 what users are saying
Good experience
96.2%

Bad experience
2.0%

Neutral
1.9%

~ from our NLP analysis of 7,955 combined software ratings.

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 Private Data CBT collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Financial Info
    • Location
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics