fix problems on UDOT Click 'n Fix [iphone]

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—— Run into issues on UDOT Click 'n Fix? Get help pending when official support gets back to you!

UDOT Click 'n Fix
Info:
company: Utah Department of Transportation
: https://www.seeclickfixusers.civicplus.help
: udot.utah.gov
Chat with our AI-based UDOT Click 'n Fix Support
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UI issue

Difficult to navigate interface

Fix: Familiarize yourself with the app's layout by exploring each section. Take notes on where specific features are located to improve your navi... ⇲

Confusing reporting process

Fix: Take time to read any instructions or guidelines provided within the app for reporting issues. This can clarify the process and reduce confu... ⇲

UDOT Click 'n Fix design is inept

Fix: Provide constructive feedback through any available feedback feature in the app, detailing specific design elements that are problematic and... ⇲

Frustrating user experience

Fix: Identify specific pain points in the user experience and focus on finding workarounds for those issues, such as using alternative methods to... ⇲

Map navigation issues

Fix: Ensure that your device's location services are enabled and that the app has permission to access your location for better navigation accura... ⇲
 
Database issue

Database not maintained

Fix: If you notice outdated information, consider submitting a report about the specific data that needs updating, including any relevant details... ⇲
 
Support issue

Open issues not closed or archived

Fix: Keep a personal log of issues you have reported, including dates and details, so you can follow up on them if they remain open for an extend... ⇲

Reports of animal carcasses ignored

Fix: When reporting animal carcasses, include precise locations and any relevant details to ensure the report is taken seriously and acted upon.... ⇲

Repeated issues not addressed

Fix: Document repeated issues with dates and details, and submit this information in a single report to highlight the ongoing nature of the probl... ⇲

Issues reported not fixed

Fix: Keep a record of all reported issues and their responses, and follow up on unresolved issues to ensure they are addressed. OR If possible... ⇲

Long response times for safety hazards

Fix: When reporting safety hazards, emphasize the urgency in your report by using clear language and providing specific details about the potenti... ⇲
 
Camera issue

Cameras frequently non-operational

Fix: If you encounter non-operational cameras, report the specific camera locations along with the issue to help the team address the problem mor... ⇲
 
Permissions issue

Guest submissions not allowed

Fix: If you are a guest user, consider creating an account if the app allows it, as this may enable you to submit issues and access additional fe... ⇲
 
Crashes issue

UDOT Click 'n Fix crashes or requires reinstallation

Fix: Ensure that your device's operating system and the app are both updated to the latest versions, as updates often fix bugs that cause crashes... ⇲
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 what users are saying
Good experience
46.5%

Bad experience
38.4%

Neutral
15.1%

~ from our NLP analysis of 86 combined software ratings.

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 Private Data UDOT Click 'n Fix collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Location
    • Contact Info
    • User Content
    • Identifiers
    • Diagnostics
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Usage Data