fix problems on My OKC Utilities [iphone]

—— Run into issues on My OKC Utilities? Get help pending when official support gets back to you!

My OKC Utilities

Info:

company: OKLAHOMA CITY WATER UTILITIES TRUST

: https://www.okc.gov/departments/utilities

: www.okc.gov

Chat with our AI-based My OKC Utilities Support

🛠️ Common My OKC Utilities Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

My OKC Utilities crashes frequently

Fix: 1. Update the App: Go to the App Store, search for My OKC Utilities, and check if there is an update available. If so, download and install... ⇲

Unable to set up account

Fix: 1. Check Internet Connection: Ensure you have a stable internet connection. Try switching between Wi-Fi and mobile data to see if that resol... ⇲

Security issue

Password issues

Fix: 1. Reset Password: If you are having trouble logging in, use the 'Forgot Password' feature on the login screen to reset your password. Follo... ⇲

Insecure payment information

Fix: 1. Check App Permissions: Go to Settings > Privacy and ensure that the app has the necessary permissions to operate securely. 2. Use Secure... ⇲

Payments issue

Cannot remove payment options

Fix: 1. Access Payment Settings: Go to the app's settings or account section and look for payment options. There should be an option to manage or... ⇲

No auto payment option

Fix: 1. Check Payment Settings: Go to the payment settings in the app to see if there is an option to enable auto payments. If not, this feature... ⇲

Inability to schedule future payments

Fix: 1. Check Payment Options: Look in the payment section of the app to see if there is an option to schedule payments. If not, this feature may... ⇲

Payment processing delays

Fix: 1. Check Internet Connection: Ensure you have a stable internet connection when making payments to avoid delays. 2. Clear App Cache: Offload... ⇲

Crashes issue

Scan card feature crashes app

Fix: 1. Ensure Good Lighting: Make sure you are in a well-lit area when using the scan feature, as poor lighting can cause the app to struggle an... ⇲

Loading issue

Long loading times

Fix: 1. Check Internet Speed: Run a speed test on your internet connection. If it's slow, try switching to a different network or resetting your... ⇲

UI issue

Difficult to navigate for accessibility

Fix: 1. Enable Accessibility Features: Go to Settings > Accessibility and explore options like VoiceOver, Zoom, or Display Settings to enhance na... ⇲

Small print on screen

Fix: 1. Adjust Display Settings: Go to Settings > Display & Brightness and adjust the text size or enable 'Larger Text' for better readability. 2... ⇲

Cannot view or print PDF bills

Fix: 1. Check App Settings: Look for a section in the app that allows you to view or download bills. Ensure you have the latest version of the ap... ⇲

No link for service days

Fix: 1. Check App Updates: Ensure you have the latest version of the app, as this feature may be added in future updates. 2. Use Alternative Sour... ⇲

Registration issue

Re-registration required multiple times

Fix: 1. Ensure App is Updated: Make sure you are using the latest version of the app, as updates may fix bugs related to registration. 2. Check A... ⇲

Glitches issue

Lagging glitches prevent transactions

Fix: 1. Clear App Cache: Offload the app to clear any accumulated cache that may be causing lagging issues. 2. Restart Your Device: Restarting yo... ⇲

Setup issue

Poor overall app setup

Fix: 1. Explore Settings: Go through the app settings to customize your experience and make it more user-friendly. 2. Provide Feedback: Use the a... ⇲

Support issue

Help desk slow to respond

Fix: 1. Use In-App Help: Check if the app has a help or FAQ section that can provide immediate answers to common questions. 2. Search Online: Loo... ⇲