fix problems on ING Banking [iphone]

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—— Run into issues on ING Banking? Get help pending when official support gets back to you!

ING Banking
Info:
company: ING BELGIUM
: https://ing.be/app
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Updates issue

Less functions than previous app

Fix: Explore the app thoroughly to find hidden features. Sometimes, functions are relocated or renamed in updates. Check the settings or help sec... ⇲

Removed many functions

Fix: Review the app's update notes to understand what functions have been removed and if there are alternatives available within the app. OR C... ⇲
 
Search issue

Search function not working

Fix: Ensure that you are using the search function correctly. Try different keywords or filters to see if results appear. If it still doesn’t wor... ⇲

No transaction search feature

Fix: Use the filter options available in the transactions section to narrow down your search by date or amount, which can help you find specific... ⇲
 
Payments issue

Bancontact payments do not work

Fix: Verify that your Bancontact account is properly linked in the app. Go to the payment settings and check if the account is active and correct... ⇲
 
Login issue

Cannot log in

Fix: Double-check your login credentials. Ensure that Caps Lock is off and that you are entering the correct username and password. If you forgot... ⇲
 
UI issue

Decimal input issue

Fix: Check your device's keyboard settings. Go to Settings > General > Keyboard and ensure that the decimal point is enabled and functioning corr... ⇲

ING Banking loads overview screen instead of payment option

Fix: Navigate to the payment section manually by tapping on the payment icon or menu option instead of relying on the app's default loading scree... ⇲

Difficult to find features

Fix: Familiarize yourself with the app layout by exploring each section. Take notes on where specific features are located for future reference.... ⇲

Incomplete overview

Fix: Refresh the app by pulling down on the screen to reload your account overview. This can sometimes resolve display issues. OR Check for an... ⇲
 
Features issue

No option to apply for credit card

Fix: Look for the credit card application option in the app's main menu or under account services. It may be located in a different section than... ⇲
 
Account issue

Savings account visibility issue

Fix: Check your account settings to ensure that your savings account is linked and visible in the app. Sometimes accounts can be hidden due to se... ⇲

Current account not showing

Fix: Ensure that your current account is active and not restricted. You can check this by logging into the web version of your account. OR Try... ⇲

No online access to credit card statements

Fix: Check if the credit card statements are available in the app under the account details or statements section. Sometimes they are located in... ⇲

Cannot create multiple profiles

Fix: Check the app settings to see if there is an option to add or manage profiles. This feature may be hidden in account settings. OR If the... ⇲
 
Registration issue

Cannot complete security registration

Fix: Ensure that you are following all prompts correctly during the registration process. Double-check your information for accuracy. OR If th... ⇲
 
Compatibility issue

Technical problems with card reader

Fix: Check the card reader for any visible damage or issues. Ensure it is charged and properly connected to your device. OR Try using the card... ⇲
 
Messages issue

Blocked card messages

Fix: If you receive a blocked card message, check your account status to see if there are any restrictions or holds placed on your card. OR Tr... ⇲
 
Security issue

Technical errors during ID confirmation

Fix: Ensure that you have a stable internet connection during the ID confirmation process. A weak connection can cause errors. OR Try restarti... ⇲
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 what users are saying
Good experience
95.5%

Bad experience
2.4%

Neutral
2.1%

~ from our NLP analysis of 289 combined software ratings.

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 Private Data ING Banking collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Financial Info
    • Contact Info
    • Identifiers
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • User Content
    • Usage Data
    • Diagnostics