fix problems on Netflix [iphone]

—— Run into issues on Netflix? Get help pending when official support gets back to you!

Netflix

Info:

company: Netflix, Inc.

: http://www.netflix.com/contactus

: www.netflix.com

Chat with our AI-based Netflix Support

🛠️ Common Netflix Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Screen goes black at the end of episodes

Fix: Disable any power-saving features on your device that may be causing the screen to turn off. Check your device settings for screen timeout o... ⇲

15% of users had this problem

Slow loading times

Fix: Check your internet connection speed. If it's slow, consider resetting your router or connecting to a different network. OR Reduce the nu... ⇲

15% of users had this problem

Slow issue

Lagging during pause and rewind

Fix: Try lowering the video quality in the app settings to see if that reduces lag during playback controls. OR Ensure that your device has en... ⇲

Updates issue

Limited selection for specific age groups

Fix: Explore the 'Kids' section for age-appropriate content, which may have a wider selection for younger viewers. OR Consider using the 'Prof... ⇲

Frequent removal of popular shows and movies

Fix: Create a watchlist for shows and movies you want to see, so you can keep track of them before they are removed. OR Follow Netflix's socia... ⇲

UI issue

No option to start over easily

Fix: To restart a show or movie, go to the title's details page and select 'Play' again. This should allow you to start from the beginning. OR... ⇲

Navigation issues on computer

Fix: Clear your browser cache and cookies, as this can resolve navigation issues. Go to your browser settings and find the option to clear browsi... ⇲

Inability to remove shows from currently watching section

Fix: To remove shows, go to the 'Continue Watching' section, hover over the show, and select 'Remove from Row' or 'Remove from Continue Watching'... ⇲

Compatibility issue

Problems with app functionality on ROKU

Fix: Restart your ROKU device by unplugging it for a few seconds and then plugging it back in. This can resolve many app-related issues. OR En... ⇲

Payments issue

High subscription costs for limited access

Fix: Consider downgrading your subscription plan if you find that you are not using all the features of your current plan. OR Look for promoti... ⇲

Inability to cancel subscription through the app

Fix: Visit the Netflix website on a browser and log into your account to manage your subscription settings, including cancellation. OR Check y... ⇲

Freezing issue

Netflix freezes while watching stream

Fix: Clear the app cache by going to Settings > Apps > Netflix > Storage > Clear Cache. This can help resolve temporary glitches that cause freez... ⇲

Audio issue

Audio goes out during playback

Fix: Check your device's audio settings to ensure that the volume is turned up and not muted. Also, try switching the audio output to a different... ⇲

Account issue

Difficulty accessing adult profiles

Fix: Ensure that you are logged into the correct account and that the adult profile is not restricted by parental controls. Check the account set... ⇲

Difficulty in managing multiple profiles

Fix: Use the Netflix app or website to access the account settings and manage profiles. You can edit or delete profiles from there. OR Ensure... ⇲

Network issue

Inconsistent content availability based on location

Fix: Use a VPN service to access content available in other regions, but ensure it complies with Netflix's terms of service. OR Check the Netf... ⇲

Security issue

Issues with device verification

Fix: Ensure that your device is connected to the internet and try logging out and back into your Netflix account to refresh the verification proc... ⇲

Customization issue

Lack of a teen section

Fix: Create a custom profile for teens and manually select appropriate content to add to their watchlist. OR Use the search function to find t... ⇲

Ads issue

Overemphasis on Netflix original content

Fix: Use the search function to find non-original content by entering specific titles or genres you are interested in. OR Explore third-party... ⇲

Search issue

Inadequate search functionality for specific genres

Fix: Use specific keywords or phrases in the search bar to narrow down your results to the desired genre. OR Check out curated lists or catego... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

64.2%

Bad experience

29.5%

Neutral

6.3%

~ from our NLP analysis of 398,823 combined software ratings.

Private Data Netflix collects from your iPhone

Data Linked to You: The following data may be collected and linked to your identity:
- Location
- Contact Info
- User Content
- Search History
- Identifiers
- Usage Data
- Diagnostics
- Other Data
Data Not Linked to You: The following data may be collected but it is not linked to your identity:
- Identifiers

Cost of Subscriptions

Netflix 2 Screens - Unlimited Streaming: $15.49 Netflix 2 Screens - Unlimited Streaming
Netflix: $15.49 Netflix for Apple TV
Netflix Standard: $15.49 Netflix Standard - Unlimited Streaming
Netflix Premium: $22.99 Netflix Premium - Unlimited Streaming
Netflix 2 Screens - Unlimited Streaming: $15.49 Netflix 2 Screens - Unlimited Streaming
Netflix 2 Screens - Unlimited Streaming: $15.49 Netflix 2 Screens - Unlimited Streaming
Netflix 4 Screens - Unlimited Streaming: $22.99 Netflix 4 Screens - Unlimited Streaming