fix problems on CCC [iphone]

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—— Run into issues on CCC ? Get help pending when official support gets back to you!

CCC Mobile™ - Quick Estimate
Info:
company: CCC Intelligent Solutions Inc.
: http://mobilesdk.cccis.com/CCC_Mobile_Solutions_-_Quick_Estimate_Support.pdf
Chat with our AI-based CCC Support
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UI issue

VIN entry box obscures keypad

Fix: Try rotating your iPhone to landscape mode. This may provide a better view of the keypad and the VIN entry box, allowing you to enter the in... ⇲
 
Video issue

Limited time for video recording

Fix: Plan your video content ahead of time. Create a checklist of what you need to cover in the video to ensure you stay within the time limit. T... ⇲
 
Support issue

Vague instructions

Fix: Refer to any available user guides or FAQs within the app. These resources often provide more detailed instructions on how to use specific f... ⇲

Adjuster not present for in-person assessment

Fix: Document all necessary information and take detailed photos or videos of the vehicle. This will help provide the adjuster with all the infor... ⇲
 
Uploads issue

Slow video upload process

Fix: Ensure you are connected to a strong Wi-Fi network before uploading videos. A weak connection can significantly slow down the upload process... ⇲

CCC does not allow for easy resubmission of video

Fix: Keep a backup of your original video files on your device. If you need to resubmit, you can easily access the video and upload it again. O... ⇲
 
Permissions issue

CCC requires microphone access without clear reason

Fix: Check the app's settings or help section to see if there is an explanation for microphone access. It may be necessary for features like voic... ⇲
 
Customization issue

Inability to edit or add information after submission

Fix: Before submitting any information, double-check all entries for accuracy. Consider keeping a separate note of any additional information you... ⇲

No option to document alignment issues

Fix: Use the video recording feature to visually document any alignment issues. Make sure to clearly explain the issues verbally in the video.... ⇲
 
Screen issue

Screen timeout causes loss of written descriptions

Fix: Adjust your iPhone's auto-lock settings to prevent the screen from timing out while you are writing descriptions. Go to 'Settings' > 'Displa... ⇲
 
Payments issue

CCC may lead to lower claim payouts

Fix: Ensure that you provide as much detailed and accurate information as possible in your submissions. This includes clear photos, thorough desc... ⇲
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 what users are saying
Good experience
91.2%

Bad experience
5.6%

Neutral
3.2%

~ from our NLP analysis of 6,831 combined software ratings.

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 Private Data CCC collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Location
    • Contact Info
    • User Content
    • Identifiers
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Usage Data
    • Diagnostics