fix problems on Hearst Castle [iphone]

—— Run into issues on Hearst Castle? Get help pending when official support gets back to you!

Hearst Castle

Info:

company: Guidekick, Inc.

: http://guidekick.co/

Chat with our AI-based Hearst Castle Support

🛠️ Common Hearst Castle Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Poor cell reception at the castle

Fix: Try to find areas within the castle grounds that may have better reception. Typically, higher ground or areas away from thick walls can impr... ⇲

Hearst Castle crashes when locating position

Fix: Ensure that the app is updated to the latest version. Go to the App Store, search for the Hearst Castle app, and check for updates. If an up... ⇲

Bugs issue

Frequent errors when checking for new content

Fix: Check your internet connection. If you are on a weak Wi-Fi or cellular connection, try moving to a location with a stronger signal. You can... ⇲

Network issue

Limited functionality without internet access

Fix: Before your visit, download any necessary content or features that you may need while at the castle. Look for a 'Download for Offline Use' o... ⇲

Requires constant internet connection

Fix: Download all relevant content before your visit to ensure you have access to it without needing an internet connection. This may include map... ⇲

Location services are inaccurate inside the house

Fix: Try recalibrating your location services. Go to Settings > Privacy > Location Services, and toggle it off and back on. You can also reset yo... ⇲

Slow connection in the area

Fix: If you are experiencing slow connections, try moving to a different location within the castle grounds where the signal may be stronger. Avo... ⇲

Gameplay issue

Cannot explore freely due to tour restrictions

Fix: Plan your visit around the scheduled tours and familiarize yourself with the areas that are accessible. Check the castle's website for any m... ⇲

Loading issue

Hearst Castle may not load at all

Fix: Check for any updates to the app in the App Store. If the app is not loading, it may be due to an outdated version. Install any available up... ⇲

Downloads issue

Not usable without downloading in advance

Fix: Before your visit, ensure you have downloaded all necessary content, such as maps and guides, while connected to a reliable Wi-Fi network. T... ⇲