fix problems on MyAI [iphone]

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—— Run into issues on MyAI? Get help pending when official support gets back to you!

myAI®
Info:
company: C2 Development, LLC
: http://support.aquaillumination.com
: www.aquaillumination.com
Chat with our AI-based myAI Support
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Support issue

No user guide or instructions available

Fix: 1. Check the app's settings or help section for any built-in guides or FAQs. 2. Search online for user-generated content, such as YouTube t... ⇲

Poor customer service response

Fix: 1. Utilize online forums and community groups for troubleshooting advice and shared experiences from other users. 2. Document your issues c... ⇲
 
Settings issue

myAI loses saved settings sporadically

Fix: 1. Ensure that you are saving settings correctly. After making changes, look for a 'Save' button and confirm that the settings are saved. 2... ⇲
 
Customization issue

Difficult to implement small changes

Fix: 1. Familiarize yourself with the app's interface. Spend some time exploring each section to understand where changes can be made. 2. Use th... ⇲

Cumbersome to manage existing schedules

Fix: 1. Create a clear list of all your schedules and their settings before making changes. 2. Use the app's editing features to adjust schedule... ⇲

Inability to adjust schedules without deleting them

Fix: 1. Review the app's schedule management section to see if there are any hidden options for editing schedules. 2. If you need to make a chan... ⇲

Difficult to adjust lighting percentages

Fix: 1. Use sliders or input fields carefully to adjust percentages. If the app allows, try tapping on the percentage to enter a specific value d... ⇲
 
Compatibility issue

Inconsistent performance across devices

Fix: 1. Ensure that all devices are updated to the latest firmware and software versions. Check for updates in the app and on the devices themsel... ⇲

Incompatibility with MyAI cloud for some products

Fix: 1. Check the compatibility list on the MyAI® website to ensure your products are supported. 2. Ensure that your app is updated to the lates... ⇲
 
Network issue

Limited functionality without connection to the light

Fix: 1. Ensure that the light is powered on and within range of your device. 2. Check the app settings to see if there are any offline modes or... ⇲
 
UI issue

UI is not user-friendly

Fix: 1. Spend time exploring the app to become familiar with its layout. 2. Use any available tutorials or help sections within the app to guide... ⇲

Difficult to highlight selected commands

Fix: 1. Familiarize yourself with the app's command selection process. Look for any options to mark or favorite commands. 2. Use a note-taking a... ⇲

myAI interface does not match online resources

Fix: 1. Ensure that you are using the latest version of the app, as interfaces can change with updates. 2. Look for any version-specific guides... ⇲
 
Updates issue

Lack of firmware update support

Fix: 1. Regularly check the app for any notifications regarding firmware updates. 2. Visit the manufacturer's website to see if firmware updates... ⇲
 
Loading issue

myAI times out unexpectedly

Fix: 1. Check your device's power-saving settings. Go to Settings > Battery and adjust any settings that may be limiting app performance. 2. Ens... ⇲
 
Features issue

No countdown timer for specific modes

Fix: 1. Use a separate timer app on your iPhone to keep track of time while using the app. 2. Check if the app has any settings that allow for t... ⇲

Special effects feature no longer supported

Fix: 1. Check the app's update notes to see if the feature has been replaced with a new one or if there are alternative effects available. 2. Ex... ⇲

Limited ability to import lighting schedules

Fix: 1. Manually recreate schedules based on your existing ones. Use a spreadsheet to organize them before inputting them into the app. 2. Check... ⇲
 
Bugs issue

Bugs and glitches present in the app

Fix: 1. Restart the app and your device to clear temporary glitches. 2. Check for updates in the App Store and install any available updates to... ⇲
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 what users are saying
Bad experience
63.8%

Good experience
28.0%

Neutral
8.2%

~ from our NLP analysis of 257 combined software ratings.

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 Private Data myAI collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Location
    • Contact Info
    • User Content
    • Diagnostics