fix problems on SimplePractice [iphone]

—— Run into issues on SimplePractice ? Get help pending when official support gets back to you!

SimplePractice for Clinicians

Info:

company: SimplePractice, LLC.

: https://support.simplepractice.com

: www.simplepractice.com

Chat with our AI-based SimplePractice Support

🛠️ Common SimplePractice Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

SimplePractice freezes

Fix: 1. Close the app completely by double-tapping the home button (or swiping up from the bottom on newer iPhones) and swiping the SimplePractic... ⇲

limited functionality compared to desktop

Fix: 1. Familiarize yourself with the app's features by checking the help section within the app or visiting the SimplePractice website for user... ⇲

Syncing issue

calendar sync issues

Fix: 1. Ensure that your iPhone's calendar settings are correctly configured by going to Settings > Calendar > Accounts. 2. Check that your Simpl... ⇲

Permissions issue

inability to access client documents

Fix: 1. Ensure you have a stable internet connection, as access to client documents requires it. 2. Try logging out of the app and logging back i... ⇲

Settings issue

cannot edit session fees

Fix: 1. Check if you are in the correct section of the app where session fees can be edited. 2. If you are unable to edit, try accessing the desk... ⇲

Touch ID settings reset daily

Fix: 1. Go to Settings > Touch ID & Passcode and ensure that SimplePractice is enabled under 'Use Touch ID for' options. 2. Restart your iPhone t... ⇲

Support issue

no live customer support

Fix: 1. Utilize the help section within the app for FAQs and troubleshooting tips. 2. Check the SimplePractice website for any available resource... ⇲

Notifications issue

notifications not updating

Fix: 1. Go to Settings > Notifications > SimplePractice and ensure notifications are enabled. 2. Check if Do Not Disturb mode is turned off on yo... ⇲

auto reminders can be annoying

Fix: 1. Adjust the reminder settings within the app by going to Settings > Notifications and customizing the frequency and type of reminders you... ⇲

requires multiple logins

Fix: 1. Ensure that you are using the 'Remember Me' option when logging in to save your credentials. 2. Check if your app is updated to the lates... ⇲

UI issue

calendar view not user-friendly

Fix: 1. Explore different views within the calendar (daily, weekly, monthly) to find one that suits your needs better. 2. Use the desktop version... ⇲

difficult to schedule with multiple clinicians

Fix: 1. Use the desktop version for scheduling, as it may provide a more comprehensive view and options for managing multiple clinicians. 2. Crea... ⇲

no weekly calendar view on app

Fix: 1. Check if there are any updates available for the app that may add this feature. 2. Use the desktop version for a weekly view until the ap... ⇲

Payments issue

inconsistent invoice and payment processing

Fix: 1. Double-check that all payment information is entered correctly in the app. 2. Review your internet connection to ensure it is stable duri... ⇲

limited billing features on app

Fix: 1. Use the desktop version for more comprehensive billing features and options. 2. Familiarize yourself with the billing features available... ⇲

inability to mark insurance payments manually

Fix: 1. Use the desktop version to manually enter insurance payments if the app does not allow it. 2. Check if there are any updates available fo... ⇲

Audio issue

no recording capabilities

Fix: 1. Use an external recording app on your iPhone to record sessions if needed. 2. Check if the desktop version offers any recording features... ⇲

Crashes issue

SimplePractice crashes frequently

Fix: 1. Ensure your iPhone is updated to the latest iOS version by going to Settings > General > Software Update. 2. Clear the app's cache by off... ⇲

Customization issue

no ability to change full names to initials

Fix: 1. Check the settings within the app to see if there is an option to display initials instead of full names. 2. If not available, consider u... ⇲

Video issue