fix problems on Home [iphone]

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—— Run into issues on Home ? Get help pending when official support gets back to you!

Home by Building 36
Info:
company: Building 36 Technologies
: http://building36.com/
: building36.com
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Slow issue

Home takes a long time to refresh

Fix: Check your internet connection. A slow or unstable connection can cause delays. Try switching between Wi-Fi and cellular data to see if perf... ⇲
 
Network issue

Thermostat loses connection to phone

Fix: Ensure that your thermostat is within range of your Wi-Fi router. If it's too far away, consider moving the router closer or using a Wi-Fi e... ⇲

Requires online access for settings

Fix: If you need to adjust settings offline, check if your thermostat has a local control option that allows you to make changes directly on the... ⇲

Difficult to connect to new WiFi

Fix: Follow the instructions in the thermostat's manual for connecting to a new Wi-Fi network. Make sure you have the correct network name and pa... ⇲
 
Battery issue

Cannot see battery life in app

Fix: Check the thermostat's physical display for battery status, if available. Some models show battery life directly on the device. If not, cons... ⇲
 
Settings issue

Difficult to adjust schedules in app

Fix: Take time to explore the scheduling feature in the app. Look for a tutorial or help section within the app that explains how to set schedule... ⇲

Home resets schedules without user input

Fix: Check if there are any automatic updates or settings that might be causing the app to reset. Disable any features that may interfere with yo... ⇲

Occasionally reverts back to previous settings

Fix: Ensure that you are saving changes properly after making adjustments. Look for a 'Save' or 'Apply' button and confirm that it is being used.... ⇲

Trouble adjusting temperature with app

Fix: Ensure that the thermostat is connected and responding. If it is unresponsive, try adjusting the temperature directly on the thermostat to s... ⇲

Home no longer changes thermostat

Fix: Check the thermostat's power supply and ensure it is functioning properly. If the thermostat is unresponsive, try resetting it according to... ⇲
 
Bugs issue

Heat and AC triggers malfunction

Fix: Check the settings for your heat and AC triggers to ensure they are configured correctly. Look for any conditions that may be causing them t... ⇲

Home gives error on second use

Fix: Clear the app's cache and data through your iPhone settings. This can help resolve issues caused by corrupted data. OR If the error persi... ⇲
 
Crashes issue

Home stops working and fails to sync

Fix: Force close the app by swiping it away in the app switcher, then reopen it. This can help reset any temporary glitches. OR If the problem... ⇲
 
Support issue

Poor customer support

Fix: Utilize online forums and community groups where other users may share solutions and tips for common issues. This can be a valuable resource... ⇲

Limited troubleshooting information

Fix: Search for user manuals or FAQs on the official website or community forums that may provide additional troubleshooting steps. OR Conside... ⇲
 
UI issue

Not user friendly

Fix: Take time to explore the app's features and familiarize yourself with its layout. Consider creating a list of frequently used functions for... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Bad experience
48.2%

Good experience
42.1%

Neutral
9.6%

~ from our NLP analysis of 114 combined software ratings.

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 Private Data Home collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • Identifiers
    • Usage Data
    • Diagnostics
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location