fix problems on FreeOTP Authenticator [iphone]

—— Run into issues on FreeOTP Authenticator? Get help pending when official support gets back to you!

FreeOTP Authenticator

Info:

company: Red Hat

: https://github.com/freeotp/freeotp.github.io/issues/new

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🛠️ Common FreeOTP Authenticator Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

No export option for accounts

Fix: Unfortunately, FreeOTP does not provide a built-in export feature. As a workaround, you can manually record your account details (like the s... ⇲

Cannot add password protection to existing MFA items

Fix: Currently, FreeOTP does not support adding password protection to existing items. As a workaround, consider using a different authenticator... ⇲

Settings issue

No option to input a string of text for key generation

Fix: FreeOTP does not allow manual input of strings for key generation. If you need to generate keys from a string, consider using a different ap... ⇲

No import/export feature

Fix: Since FreeOTP lacks import/export features, you can manually record your account details and set them up in another authenticator app that s... ⇲

Customization issue

Custom icons feature not functioning

Fix: If the custom icons feature is not working, try reinstalling the app to see if that resolves the issue. Sometimes, a fresh installation can... ⇲

Account issue

Cannot delete old entries

Fix: To delete old entries, try swiping left on the entry you want to remove. If this does not work, ensure that the app is updated to the latest... ⇲

Non-functional edit dialog for accounts

Fix: If the edit dialog is not functioning, try restarting the app or your device, as this can sometimes resolve temporary glitches that affect f... ⇲

Crashes issue

FreeOTP Authenticator crashes on iPhone X

Fix: If the app crashes, first ensure that your iPhone X is running the latest version of iOS. Go to Settings > General > Software Update to chec... ⇲

Camera issue

Barcode scanner does not operate properly

Fix: If the barcode scanner is not functioning, check if the app has permission to access the camera. Go to Settings > Privacy > Camera and ensur... ⇲

Syncing issue

No iCloud sync option

Fix: FreeOTP does not support iCloud sync. As a workaround, consider using a different authenticator app that offers cloud backup and sync featur... ⇲

UI issue

UI not optimized for larger screens

Fix: If the UI appears cramped on larger screens, try adjusting the display settings on your iPhone. Go to Settings > Display & Brightness and ex... ⇲

No support for multiple UI languages

Fix: FreeOTP currently does not support multiple languages. As a workaround, you can use the app in its default language or switch to another aut... ⇲

Difficult to read due to small UI elements

Fix: If the UI elements are too small, try adjusting the text size on your iPhone. Go to Settings > Display & Brightness > Text Size and increase... ⇲

Backup issue

Locked tokens cannot be restored after backup

Fix: Unfortunately, if locked tokens cannot be restored, there is no direct solution within FreeOTP. As a preventive measure, ensure you keep a s... ⇲

Permissions issue

FreeOTP Authenticator does not recognize camera permissions

Fix: If the app does not recognize camera permissions, go to Settings > Privacy > Camera and ensure FreeOTP is enabled. If it is already enabled,... ⇲

Updates issue