fix problems on PremierOne Credit Union [iphone]

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PremierOne Credit Union
Info:
company: PremierOne Credit Union
: https://www.premieronecu.org/Mobile-Services.aspx
: www.premieronecu.org
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Bugs issue

Zelle functionality issues

Fix: 1. Ensure that your account is properly linked to Zelle. Go to the app settings and check the Zelle section for any prompts or errors. 2. V... ⇲

Mobile deposit fails

Fix: 1. Ensure that you are following the app's guidelines for mobile deposits, such as taking clear pictures of the check. 2. Check that the ch... ⇲
 
Security issue

Excessive security questions

Fix: 1. Review your security settings in the app. Go to Settings > Security and see if you can adjust the frequency of security questions. 2. Co... ⇲

Touch ID/Face ID issues

Fix: 1. Go to Settings > Touch ID & Passcode (or Face ID & Passcode) and ensure that the app is enabled for biometric login. 2. Delete the app a... ⇲
 
Compatibility issue

Inconsistent performance across devices

Fix: 1. Ensure that all devices are running the latest version of the app and iOS. 2. Check for any device-specific settings that may affect per... ⇲
 
UI issue

Limited transaction history view

Fix: 1. Check if there are filters applied in the transaction history section that may limit what you see. Clear any filters to view all transact... ⇲

Poor user interface design

Fix: 1. Familiarize yourself with the app's layout by exploring all sections. Sometimes, user experience improves with usage. 2. Check for any a... ⇲

Mobile check deposit button missing

Fix: 1. Ensure you are logged into the correct account that has mobile deposit enabled. 2. Check for any app updates that may restore the button... ⇲

Difficult navigation

Fix: 1. Take time to explore the app's layout and familiarize yourself with its sections. 2. Look for a help or tutorial section within the app... ⇲
 
Notifications issue

Notifications do not clear

Fix: 1. Go to Settings > Notifications, find the app, and toggle notifications off and back on. 2. Clear the app's cache as mentioned earlier to... ⇲
 
Updates issue

Frequent app updates needed

Fix: 1. Enable automatic updates for the app by going to Settings > App Store and toggling on 'App Updates'. 2. Regularly check the App Store fo... ⇲
 
Settings issue

Inability to edit contact information

Fix: 1. Check if the app has a dedicated section for managing your profile or account settings. Look for an 'Edit' option. 2. If you cannot edit... ⇲
 
Features issue

No contactless card options

Fix: 1. Check if your bank offers a contactless card option by visiting their website or app settings. 2. If available, follow the prompts to re... ⇲

Limited features compared to previous version

Fix: 1. Familiarize yourself with the new features and changes by checking the app's update notes or help section. 2. Explore the app thoroughly... ⇲

Basic functionality only

Fix: 1. Explore all sections of the app to ensure you are not missing advanced features. 2. Check for any updates that may add new functionaliti... ⇲
 
Login issue

Error messages during password reset

Fix: 1. Ensure you are entering the correct email address associated with your account. 2. Check your spam or junk folder for the password reset... ⇲
 
Loading issue

Perpetual loading screen

Fix: 1. Check your internet connection and switch between Wi-Fi and cellular data. 2. Force close the app by swiping up from the bottom of the s... ⇲
 
Crashes issue

Constant app resets

Fix: 1. Ensure your iPhone has enough storage space. Go to Settings > General > iPhone Storage and free up space if necessary. 2. Clear the app'... ⇲
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 what users are saying
Good experience
67.6%

Bad experience
24.3%

Neutral
8.1%

~ from our NLP analysis of 37 combined software ratings.

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 Private Data PremierOne Credit Union collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Financial Info
    • Location
    • Contact Info
    • Contacts
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics