fix problems on Lulus [iphone]

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—— Run into issues on Lulus? Get help pending when official support gets back to you!

Lulus
Info:
company: Lulus
: https://www.lulus.com/customerservice
: www.lulus.com
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Payments issue

Inability to apply promo codes

Fix: 1. Check Promo Code Validity: Ensure the promo code is still valid and applicable to your items. Some codes may have restrictions. 2. Re-ent... ⇲
 
Bugs issue

Subtotal discrepancies at checkout

Fix: 1. Review Your Cart: Go through each item in your cart to ensure the prices are correct and that there are no hidden fees or additional char... ⇲
 
UI issue

Wishlist items not showing stock status

Fix: 1. Refresh the Wishlist: Go to your wishlist and pull down to refresh the page. This can sometimes update the stock status of items. 2. Chec... ⇲

Difficulty saving items for later

Fix: 1. Ensure You Are Logged In: Make sure you are logged into your account, as saving items for later typically requires an account. 2. Use the... ⇲

Scrolling issues on product pages

Fix: 1. Restart the App: Close the app completely and reopen it to see if the scrolling issue persists. 2. Check for Updates: Go to the App Store... ⇲

Inconsistent color options display

Fix: 1. Refresh the Product Page: Pull down to refresh the product page to see if the color options update correctly. 2. Clear App Cache: Go to S... ⇲

Missing inseam information for pants

Fix: 1. Check Product Description: Sometimes, inseam information may be included in the product description. Scroll down to see if it’s listed th... ⇲

No size information in reviews

Fix: 1. Check Product Description: Sometimes, size information may be included in the product description or sizing guide. Look for a link or sec... ⇲

Navigation issues after app restarts

Fix: 1. Clear App Cache: Go to Settings > General > iPhone Storage > Lulus and tap 'Offload App' to clear the cache, then reinstall the app to se... ⇲
 
Battery issue

Lulus overheating device

Fix: 1. Close Background Apps: Double-click the Home button (or swipe up) and close any unnecessary apps running in the background to reduce CPU... ⇲
 
Login issue

Login issues with love list

Fix: 1. Reset Password: If you’re having trouble logging in, try resetting your password through the app or website. 2. Clear App Cache: Go to Se... ⇲

Frequent logouts

Fix: 1. Check App Settings: Ensure that you have the 'Stay Logged In' option enabled in the app settings if available. 2. Clear App Cache: Go to... ⇲
 
Customization issue

Limited filtering options for saved items

Fix: 1. Use Search Function: Instead of filtering, use the search bar to find specific items in your saved list. 2. Organize Manually: Consider c... ⇲
 
Loading issue

Blank pages after certain actions

Fix: 1. Restart the App: Close the app completely and reopen it to see if the blank pages persist. 2. Clear App Cache: Go to Settings > General >... ⇲

Loading spinner delays

Fix: 1. Check Internet Connection: Ensure you have a stable internet connection, as slow connections can cause loading delays. 2. Restart the App... ⇲
 
Compatibility issue

Poor display on iPad

Fix: 1. Check App Compatibility: Ensure that the Lulus app is compatible with your iPad model. If not, consider using the website instead. 2. Upd... ⇲
 
Account issue

Inability to view past orders

Fix: 1. Check Account Settings: Ensure you are logged into the correct account where your past orders are stored. 2. Clear App Cache: Go to Setti... ⇲
 
Syncing issue

Items removed from cart not updating prices

Fix: 1. Refresh the Cart: Pull down to refresh the cart page to see if the prices update correctly. 2. Clear App Cache: Go to Settings > General... ⇲
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 what users are saying
Good experience
97.6%

Bad experience
1.3%

Neutral
1.1%

~ from our NLP analysis of 47,144 combined software ratings.

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 Private Data Lulus collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Purchases
    • Contact Info
    • Identifiers
    • Usage Data
    • Other Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Contact Info
    • Identifiers
    • Usage Data
    • Other Data
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Diagnostics