fix problems on Госуслуги Культура [iphone]

—— Run into issues on Госуслуги Культура? Get help pending when official support gets back to you!

Госуслуги Культура

Info:

company: Минкомсвязь РФ

: https://www.gosuslugi.ru/help

Chat with our AI-based Госуслуги Культура Support

🛠️ Common Госуслуги Культура Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Cannot log in through passport photo

Fix: Ensure that your passport photo is clear and well-lit. The app may require a high-quality image for recognition. Try retaking the photo in a... ⇲

Server error during login

Fix: Check your internet connection to ensure it is stable. Try switching between Wi-Fi and mobile data to see if the issue is related to your ne... ⇲

Loading issue

Endless loading of location

Fix: Ensure that location services are enabled for the app. Go to your iPhone's Settings > Privacy > Location Services, and make sure that 'Госус... ⇲

Search issue

Cannot find location

Fix: Check if your device's GPS is functioning properly. Open another app that uses location services (like Maps) to see if it can find your loca... ⇲

Crashes issue

Госуслуги Культура crashes when trying to purchase tickets

Fix: Ensure that your app is updated to the latest version. Go to the App Store, search for 'Госуслуги Культура', and check for updates. If an up... ⇲

Account issue

Cannot change phone number in app

Fix: Look for an option in the app settings under 'Account' or 'Profile' to change your phone number. If you cannot find it, try logging out and... ⇲

Cannot access account from different devices

Fix: Ensure that you are using the correct login credentials on the new device. Double-check your username and password before attempting to log... ⇲

Error when trying to confirm account

Fix: Check your email for the confirmation link. Sometimes, the email may end up in the spam folder, so be sure to check there as well. If you fi... ⇲

Cannot delete profile

Fix: Look for an option in the app settings under 'Account' or 'Profile' to delete your account. If you cannot find it, check the app's FAQ or he... ⇲

Downloads issue

Cannot download app

Fix: Check your device's storage space. Go to Settings > General > iPhone Storage to see if you have enough space to download the app. If not, fr... ⇲

Госуслуги Культура frequently logs out

Fix: Check your internet connection. Frequent disconnections can cause the app to log you out. Ensure you have a stable connection while using th... ⇲

UI issue

Redirects to non-existent page

Fix: Clear the app's cache by deleting and reinstalling it. This can help resolve any issues related to outdated links or corrupted data. OR T... ⇲

Госуслуги Культура does not display purchased tickets

Fix: Check your account's purchase history within the app. Look for a section labeled 'My Tickets' or 'Purchase History' to see if your tickets a... ⇲

Payments issue

Payment issues with card

Fix: Ensure that your card details are entered correctly, including the card number, expiration date, and CVV. Double-check for any typos or erro... ⇲

Only one ticket can be purchased at a time

Fix: If you need to purchase multiple tickets, consider making separate transactions for each ticket. This may be a limitation of the app's curre... ⇲

Slow issue

Госуслуги Культура lags and is unresponsive

Fix: Close any background apps that may be using up resources. Double-click the home button (or swipe up from the bottom on newer iPhones) and sw... ⇲