fix problems on HACU [iphone]

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—— Run into issues on HACU ? Get help pending when official support gets back to you!

HACU Mobile App
Info:
company: HealthCare Associates Credit Union
: https://www.hacu.org/contact
: www.hacu.org
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Account issue

Account locks weekly

Fix: Verify that you are entering the correct login credentials. If you forget your password, use the 'Forgot Password' feature to reset it. Make... ⇲

Requires account number instead of username

Fix: If you have your account number, save it in a secure note or password manager for easy access. This way, you can quickly retrieve it when lo... ⇲
 
Login issue

No Touch/Face ID login option

Fix: Check if the app has an option to enable biometric login. Go to the app settings and look for 'Security' or 'Login Options'. If available, e... ⇲
 
Payments issue

Pending payments not visible

Fix: Refresh the app by pulling down on the accounts page to see if pending payments appear. Sometimes, the app needs a manual refresh to display... ⇲

Unable to pay bills

Fix: Check if your payment method is correctly set up in the app. Go to the payment settings and ensure your payment information is accurate and... ⇲
 
Crashes issue

HACU freezes and crashes

Fix: Clear the app's cache by deleting and reinstalling the app. This can resolve issues caused by corrupted data. To do this, press and hold the... ⇲
 
Slow issue

Slow login times

Fix: Try closing other apps running in the background to free up system resources. Double-tap the home button (or swipe up from the bottom on new... ⇲
 
UI issue

Not user friendly

Fix: Familiarize yourself with the app's layout by exploring each section. Take notes on where key features are located to improve your navigatio... ⇲

Interface needs modernization

Fix: Provide feedback through the app's feedback feature or website, suggesting specific improvements you would like to see in the interface. Use... ⇲
 
Updates issue

Access issues after update

Fix: After an update, try logging out and back in to refresh your session. This can resolve access issues that may arise from changes in the app.... ⇲
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 what users are saying
Good experience
75.0%

Bad experience
16.7%

Neutral
8.3%

~ from our NLP analysis of 24 combined software ratings.

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 Private Data HACU collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Financial Info
    • Location
    • Contact Info
    • Contacts
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Diagnostics