fix problems on HeliumGeek [iphone]

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—— Run into issues on HeliumGeek? Get help pending when official support gets back to you!

HeliumGeek - for your hotspot
Info:
company: Olga Bondaruk
: https://heliumgeek.com/contact.html
: heliumgeek.com
Chat with our AI-based HeliumGeek Support
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Notifications issue

Notifications for downtime and rewards fail to enable

Fix: Check the app's notification settings to ensure that notifications are enabled. Go to your device's settings, find the HeliumGeek app, and m... ⇲
 
Bugs issue

Widget has bugs and is not functioning properly

Fix: Remove the widget from your home screen and then re-add it. This can sometimes resolve minor bugs. To do this, press and hold the widget, se... ⇲
 
UI issue

HeliumGeek persistently asks for feedback

Fix: Look for an option within the app settings to disable feedback requests. Some apps have a toggle to turn off feedback prompts in the setting... ⇲
 
Crashes issue

Crashes after purchasing add-on

Fix: Try restarting your iPhone after the crash. This can help clear any temporary issues that may be causing the app to crash after the purchase... ⇲
 
Network issue

GPS locations are inaccurate

Fix: Ensure that location services are enabled for the HeliumGeek app. Go to your iPhone's Settings > Privacy > Location Services, and make sure... ⇲
 
Updates issue

Speed test updates are not timely

Fix: Check your internet connection to ensure it is stable. Unstable connections can lead to delays in speed test updates. Try switching between... ⇲
 
Payments issue

Separate subscriptions for monitoring and notifications are disappointing

Fix: Review the subscription options carefully to see if there are any bundled plans that might offer better value. Sometimes, apps provide disco... ⇲
 
Ads issue

Too expensive for ad removal

Fix: Look for any promotional offers or discounts that may be available for ad removal. Sometimes, apps run limited-time promotions that can redu... ⇲
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 what users are saying
Good experience
94.5%

Bad experience
3.2%

Neutral
2.3%

~ from our NLP analysis of 2,295 combined software ratings.

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 Private Data HeliumGeek collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Identifiers
    • Usage Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Identifiers
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Usage Data
    • Diagnostics

  Cost of Subscriptions
  1. Premium: $1.99 Access to notifications, remove ads, and more
  2. 1 Hotspot: $1.99 Monitor one hotspot for a month
  3. Premium x3: $4.99 3-device notifications, remove ads, and more
  4. 3 Hotspots: $4.99 Monitor three hotspots for a month
  5. Pro: $14.99 10-device notifications, remove ads, and more
  6. Premium x6: $9.99 6-device notifications, remove ads, and more
  7. 10 Hotspots: $14.99 Monitor ten hotspots for a month
  8. Pro x2: $29.99 20-device notifications, remove ads, and more
  9. Remove Ads: $14.99 Ad-free experience
  10. 20 Hotspots: $29.99 Monitor twenty hotspots for a month