fix problems on 微醫 WeDoctor [iphone]

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—— Run into issues on 微醫 WeDoctor? Get help pending when official support gets back to you!

微醫 WeDoctor
Info:
company: 杭州微医健康科技有限公司
: http://www.guahao.com
Chat with our AI-based 微醫 WeDoctor Support
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Security issue

Unauthorized access to personal medical info

Fix: Immediately change your password for the WeDoctor app. Go to the app settings, find the account section, and select 'Change Password'. Make... ⇲
 
UI issue

No action on phone number submission button

Fix: Ensure that you have a stable internet connection. If the button is unresponsive, try switching from Wi-Fi to mobile data or vice versa. O... ⇲

Appointment information not displayed

Fix: Check your internet connection to ensure it is stable. A poor connection can prevent the app from loading information properly. OR Try re... ⇲
 
Payments issue

Invalid self-pay card number

Fix: Double-check the card number you are entering for any typos. Ensure that you are entering the correct number without any spaces or special c... ⇲

Bank card binding issues

Fix: Ensure that the card you are trying to bind is valid and has not expired. Check with your bank if there are any restrictions on online trans... ⇲
 
Syncing issue

No appointment records in hospital system

Fix: Verify that you have completed the appointment process correctly in the app. Check your app's appointment history to ensure it shows the app... ⇲
 
Account issue

Real-name authentication failures

Fix: Make sure that the name you are entering matches exactly with the name on your official identification documents. Any discrepancies can lead... ⇲
 
Updates issue

No real-time updates on doctor availability

Fix: Check if there are any settings in the app that need to be enabled for real-time updates. Look for notifications settings and ensure they ar... ⇲
 
Bugs issue

Appointment confirmation followed by cancellation

Fix: If you receive a cancellation notice, check your email or app notifications for any reasons provided. Sometimes, cancellations occur due to... ⇲
 
Support issue

Poor customer service response

Fix: Document your inquiries and responses. If you are not receiving timely responses, consider using multiple channels to reach customer service... ⇲
 
Registration issue

Registration process is complicated

Fix: Take your time to read through each step of the registration process carefully. Make sure you have all necessary information ready, such as... ⇲
 
Customization issue

No option to save frequently visited hospitals

Fix: Check if there is a 'Favorites' or 'Saved Hospitals' feature in the app. This is often found in the profile or settings section of the app.... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Bad experience
58.8%

Good experience
35.3%

Neutral
5.9%

~ from our NLP analysis of 34 combined software ratings.

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 Private Data 微醫 WeDoctor collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Health & Fitness
    • Financial Info
    • Location
    • Contact Info
    • Contacts
    • Search History
    • Usage Data
    • Sensitive Info
    • Diagnostics
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data

  Cost of Subscriptions
  1. 礼物：一份心意: $0.99 支付一份心意的金额。
  2. 礼物：一份心意: $2.99 支付一份心意的金额。
  3. 1元围观: $0.99 支付1元后，方可观看问题答案
  4. 礼物：一份心意: $9.99 支付一份心意的金额。
  5. 礼物：一份心意: $89.99 支付一份心意的金额。
  6. 礼物：一份心意: $27.99 支付一份心意的金额。
  7. 6元专家课程: $0.99 观看课程，观看精品视频
  8. 268元精品课程: $41.99 观看课程，观看精品视频
  9. 228元精品课程: $33.99 观看课程，观看精品视频
  10. 198元精品课程: $29.99 观看课程，观看精品视频