fix problems on Kahramaa [iphone]

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—— Run into issues on Kahramaa? Get help pending when official support gets back to you!

Kahramaa
Info:
company: Qatar General Electricity & Water Corporation
: http://www.km.qa
: www.km.qa
Chat with our AI-based Kahramaa Support
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Registration issue

Kahramaa does not accept email

Fix: 1. Double-check the email format you are entering. Ensure it follows the standard format (e.g., example@domain.com). 2. Try using a differen... ⇲
 
Bugs issue

Error message irrelevant to request

Fix: 1. Take note of the exact error message and try to replicate the action that caused it. 2. Restart the app and try the action again to see i... ⇲

Difficulties in some procedures

Fix: 1. Review any available user guides or FAQs within the app for step-by-step instructions. 2. Take your time to follow each step carefully to... ⇲
 
Compatibility issue

Self meter reading not working in iOS 10

Fix: 1. Check if your device is running the latest version of iOS 10. If not, update your iOS. 2. Restart your device and try the self meter read... ⇲
 
Login issue

No sign in

Fix: 1. Ensure that you are entering the correct username and password. 2. If you have forgotten your password, use the 'Forgot Password' feature... ⇲

No Face ID option for login

Fix: 1. Check the app settings to see if there is an option to enable Face ID. 2. If not available, consider using a secure password manager to s... ⇲
 
Crashes issue

Crash all the time on the first screen

Fix: 1. Force close the app by swiping it away in the app switcher and then reopen it. 2. Restart your iPhone to clear any temporary glitches.... ⇲

Kahramaa exits immediately after first screen

Fix: 1. Force close the app and restart it. 2. Restart your iPhone to refresh the system. OR 3. If the issue persists, uninstall and reinstall... ⇲
 
Slow issue

Slow performance

Fix: 1. Close any background apps that may be consuming resources. 2. Restart your device to free up memory. OR 3. Check for app updates in th... ⇲
 
Payments issue

Payment feature not working

Fix: 1. Ensure that your payment method is valid and has sufficient funds. 2. Check your internet connection and try again. OR 3. Restart the... ⇲
 
UI issue

Inability to view tenant bills

Fix: 1. Ensure you are logged into the correct account associated with the tenant. 2. Check for any app updates and install them. OR 3. Restar... ⇲
 
Updates issue

Lack of Arabic language support for updates

Fix: 1. Check the app settings to see if there is an option to change the language. 2. If not available, consider using a translation app to assi... ⇲
 
Support issue

Bot ends conversation prematurely

Fix: 1. Try rephrasing your questions or requests to see if the bot responds differently. 2. Restart the app and initiate the conversation again.... ⇲
 
Email issue

Repeated requests for certificate not sent to email

Fix: 1. Check your spam or junk email folder to ensure the emails are not being filtered. 2. Ensure that the email address associated with your a... ⇲
 
Features issue

Need for employee loan features

Fix: 1. Check the app for any updates or new features that may have been added. 2. If the feature is not available, consider using alternative me... ⇲
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 what users are saying
Good experience
83.3%

Bad experience
14.4%

Neutral
2.3%

~ from our NLP analysis of 3,862 combined software ratings.

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 Private Data Kahramaa collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • User Content
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Usage Data
    • Diagnostics