fix problems on Ascentra CU [iphone]

​

—— Run into issues on Ascentra CU ? Get help pending when official support gets back to you!

Ascentra CU Mobile
Info:
company: Ascentra Credit Union
: https://www.ascentra.org/about-us/contact-us
: www.ascentra.org
Chat with our AI-based Ascentra CU Support
   Hello! How can I assist you?  

characters left:
 
UI issue

Interface needs a facelift

Fix: While you cannot change the app's interface, you can customize your dashboard by rearranging widgets or features to prioritize the informati... ⇲
 
Syncing issue

Lack of immediate pending transactions

Fix: Check if there is a 'Pending Transactions' section in the app. If not, consider keeping a manual log of your transactions until they are ref... ⇲

Inability to see up-to-date transactions in the app

Fix: Manually refresh the app by pulling down on the transaction list. This can help update the displayed transactions. If this does not work, tr... ⇲
 
Payments issue

Confusing credit card bill payment process

Fix: Take time to familiarize yourself with the payment process by reviewing the app's help section or user guide. This can clarify the steps nee... ⇲
 
Account issue

Credit card information is inaccurate

Fix: Verify your credit card information by cross-referencing it with your bank statements or online banking. If discrepancies exist, update your... ⇲

Missing quick account balance check without logging in

Fix: Check if the app has a widget feature that allows you to view your balance without logging in. If available, enable this feature in your iPh... ⇲

Inability to view account history for specific dates

Fix: Use the app's transaction search feature, if available, to filter transactions by date. This can help you find specific transactions more ea... ⇲
 
Login issue

Difficulty with account login and saving information

Fix: Ensure that you are entering the correct username and password. If you have forgotten your password, use the 'Forgot Password' feature to re... ⇲
 
Security issue

Touch ID disabled frequently

Fix: Go to the app settings and ensure that Touch ID is enabled. If it keeps disabling, try restarting your iPhone to reset any temporary glitche... ⇲

No option for 2-factor authentication via text message

Fix: Check the app settings to see if there is an option to enable 2-factor authentication. If not, consider using an authenticator app that can... ⇲
 
Loading issue

Ascentra CU sometimes fails to load

Fix: Check your internet connection to ensure it is stable. If the app fails to load, try switching between Wi-Fi and cellular data to see if the... ⇲
 
Features issue

Limited features compared to competitors

Fix: Explore the app thoroughly to ensure you are utilizing all available features. Sometimes, features may be hidden in menus or settings that a... ⇲
 
Glitches issue

Glitches in the app

Fix: Try closing the app completely and reopening it. This can resolve minor glitches. If the problem persists, restart your iPhone to clear any... ⇲
  Have a specific Problem? Resolve Your Issue below:
characters left:


 what users are saying
Good experience
87.4%

Bad experience
9.0%

Neutral
3.6%

~ from our NLP analysis of 555 combined software ratings.

 Switch to these Alternatives:
RIAFCU Mobile Banking
IHMVCU Mobile
Accentra Credit Union Mobile
DuTrac CU
Vibrant CU
The Family Credit Union Mobile
Quad City Bank – Personal
TBK Bank Mobile App
CBI Family of Banks
Blackhawk Bank & Trust Mobile

 Private Data Ascentra CU collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Financial Info
    • Contact Info
    • Contacts
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics