fix problems on Vuzix Companion [iphone]

—— Run into issues on Vuzix Companion? Get help pending when official support gets back to you!

Vuzix Companion

Info:

company: Vuzix Corporation

: https://www.vuzix.com/support

: www.vuzix.com

Chat with our AI-based Vuzix Companion Support

🛠️ Common Vuzix Companion Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Bluetooth issues break notifications after reboot or toggling Bluetooth

Fix: 1. Go to your iPhone's Settings. 2. Tap on Bluetooth. 3. Find your Vuzix glasses in the list and tap the 'i' icon next to them. 4. Select 'F... ⇲

Cannot use glasses as Bluetooth headset for phone calls

Fix: 1. Ensure that your Vuzix glasses are set as the default audio device. 2. Go to Settings > Bluetooth on your iPhone. 3. Tap on the 'i' icon... ⇲

Network issue

Pairing loses connection despite showing as connected

Fix: 1. Go to Settings > Bluetooth on your iPhone. 2. Tap on the 'i' icon next to your Vuzix glasses and select 'Forget This Device'. 3. Restart... ⇲

Unpairing and repairing does not consistently resolve issues

Fix: 1. Ensure that both devices are fully charged. 2. Try resetting the Vuzix glasses by turning them off and then on again before attempting to... ⇲

Connectivity breaks with previous Wi-Fi configuration

Fix: 1. Go to the Wi-Fi settings on your iPhone and forget the current network. 2. Restart your iPhone and reconnect to the Wi-Fi network. 3. Ens... ⇲

Vuzix Companion indicates glasses are not paired despite being paired

Fix: 1. Go to Settings > Bluetooth on your iPhone and ensure the Vuzix glasses are listed as connected. 2. If they are not, try unpairing and rep... ⇲

Audio issue

Cannot use Google Assistant or app while connected via Bluetooth

Fix: 1. Disconnect the Vuzix glasses from Bluetooth temporarily. 2. Open the Google Assistant app and check if it works without the glasses. 3. I... ⇲

Updates issue

New update causes significant problems

Fix: 1. If the update has caused issues, check if you can revert to a previous version of the app if available. 2. Go to the App Store, find the... ⇲

UI issue

Touch functionality is unreliable

Fix: 1. Clean the touch surface of the Vuzix glasses with a soft, dry cloth to ensure there are no obstructions. 2. Restart the glasses to reset... ⇲

Registration issue

Device registration issues prevent app access

Fix: 1. Ensure that you are using the correct email and password for registration. 2. If you have forgotten your password, use the 'Forgot Passwo... ⇲

Freezing issue