fix problems on Sundance Now [iphone]

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—— Run into issues on Sundance Now? Get help pending when official support gets back to you!

Sundance Now: Series & Films
Info:
company: AMC Networks Inc.
: http://support.sundancenow.com/
: www.sundancenow.com
Chat with our AI-based Sundance Now Support
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Features issue

No history function or saved shows

Fix: Use the 'Watch Later' feature if available. If not, consider creating a personal list of shows you want to watch using notes or reminders on... ⇲

No closed captioning options

Fix: Check the app settings to see if closed captioning can be enabled. Sometimes, this option is hidden in the playback settings. OR If close... ⇲
 
Payments issue

Subscription issues with iTunes

Fix: Verify your iTunes account settings by going to Settings > [your name] > Subscriptions on your iPhone. Ensure that your subscription to Sund... ⇲

High subscription cost for limited content

Fix: Consider exploring other streaming services that may offer similar content at a lower price. Compare the libraries to find the best value fo... ⇲
 
Compatibility issue

Limited subtitle options on Chromecast

Fix: Check the subtitle settings within the Sundance Now app before casting. Ensure that the desired subtitles are enabled in the app settings.... ⇲

Inability to watch on multiple devices

Fix: Check the app's policy on simultaneous streams. If it allows only one device at a time, consider watching on a single device or using a diff... ⇲

Sundance Now does not work on certain devices

Fix: Check the app's compatibility requirements in the App Store to ensure your device meets the necessary specifications. OR If your device i... ⇲
 
Crashes issue

Sundance Now crashes after a few months

Fix: Regularly update the app to the latest version available in the App Store. Developers often release updates to fix bugs that may cause crash... ⇲
 
Account issue

Inaccessible account settings

Fix: Try accessing your account settings through the app's main menu. If they are still inaccessible, log out of your account and log back in to... ⇲

Difficulties canceling subscription

Fix: Go to Settings > [your name] > Subscriptions on your iPhone. Select Sundance Now and choose 'Cancel Subscription'. Follow the prompts to com... ⇲

Inconsistent access to subscribed content

Fix: Log out of the app and log back in to refresh your subscription status. This can help resolve access issues. OR Check for any updates to... ⇲
 
Playback issue

Playback issues on multiple devices

Fix: Ensure that all devices are updated to the latest version of the Sundance Now app. Check for updates in the App Store or respective app stor... ⇲
 
Support issue

Customer service response delays

Fix: Check the app's FAQ or help section for common issues and solutions that may resolve your problem without needing to contact customer servic... ⇲
 
Customization issue

No personalization or favorites list

Fix: Use the 'Watch Later' feature if available, or create a manual list of your favorite shows using notes on your iPhone. OR Check for updat... ⇲
 
Bugs issue

Error messages when adding shows to watch list

Fix: Ensure that you are logged into your account. Log out and log back in to refresh your session, then try adding shows again. OR If the err... ⇲
 
Content issue

Limited content availability

Fix: Check the app for any regional restrictions. Sometimes, content availability varies by location. Use a VPN if necessary to access more conte... ⇲
 
Syncing issue

Sundance Now does not remember paused content

Fix: Ensure that you are logged into your account, as the app may need to save your progress to your account settings. OR If the app continues... ⇲
 
Search issue

No alphabetical search feature

Fix: Use the search bar to type in the name of the show or movie you are looking for. This can help you find content even without an alphabetical... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
78.3%

Bad experience
17.2%

Neutral
4.5%

~ from our NLP analysis of 3,567 combined software ratings.

 Switch to these Alternatives:
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 Private Data Sundance Now collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Purchases
    • Financial Info
    • Location
    • Contact Info
    • User Content
    • Search History
    • Browsing History
    • Identifiers
    • Usage Data
    • Diagnostics
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Financial Info
    • Location
    • Contact Info
    • User Content
    • Search History
    • Browsing History
    • Identifiers
    • Usage Data
    • Diagnostics

  Cost of Subscriptions
  1. Monthly Membership: $6.99 Stream award-winning docs, films, and series
  2. Annual Membership: $59.99 Stream award-winning docs, films, and series