fix problems on AXS Tickets [iphone]

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—— Run into issues on AXS Tickets? Get help pending when official support gets back to you!

AXS Tickets
Info:
company: AXS
: https://support.axs.com/hc/en-us/sections/200173035-Helpful-information-on-everything-mobile-Mobile-Web-Mobile-App-SMS-etc-
: www.axs.com
Chat with our AI-based AXS Tickets Support
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UI issue

Difficult to navigate ticket listings

Fix: 1. Use Filters: When searching for tickets, utilize the filter options available in the app to narrow down your search by date, price, or ve... ⇲

Tickets not displaying in app

Fix: 1. Refresh the App: Pull down on the ticket listings page to refresh the content. This can help load any missing tickets. 2. Log Out and Log... ⇲

Confusing transfer process for tickets

Fix: 1. Follow Step-by-Step Guide: Look for a help section in the app that provides a step-by-step guide on how to transfer tickets. Follow these... ⇲

Inability to toggle between seating sections

Fix: 1. Use the Map View: If available, switch to the map view of the venue to see different seating sections and select your desired area from t... ⇲
 
Registration issue

Email verification issues

Fix: 1. Check Spam/Junk Folder: Sometimes verification emails can end up in the spam or junk folder. Make sure to check there if you haven't rece... ⇲
 
Compatibility issue

Inconsistent functionality between app and website

Fix: 1. Use One Platform: Stick to either the app or the website for your transactions to avoid confusion. If you start on the app, complete your... ⇲
 
Support issue

Long wait times for customer support

Fix: 1. Use Self-Help Resources: Check the FAQ section on the AXS Tickets website or app for common issues and solutions that may resolve your pr... ⇲

Poor communication from support

Fix: 1. Document Your Issues: Keep a record of your communications with support, including dates and details of your inquiries. This can help you... ⇲
 
Payments issue

Error messages during transactions

Fix: 1. Check Payment Information: Ensure that your payment details are entered correctly, including card number, expiration date, and CVV. Also,... ⇲

Cannot add tickets to mobile wallet

Fix: 1. Check Compatibility: Ensure that the tickets you are trying to add are compatible with your mobile wallet. Not all tickets can be added t... ⇲

Refund requests are denied

Fix: 1. Review Refund Policy: Check the AXS Tickets refund policy to ensure your request meets the criteria for a refund. This information is usu... ⇲

High service fees

Fix: 1. Compare Prices: Before purchasing, compare ticket prices on different platforms to find the best deal, including service fees. 2. Look fo... ⇲

Difficulties in processing payments

Fix: 1. Check Payment Method: Ensure that your payment method is valid and has sufficient funds. Update any expired card information in the app s... ⇲
 
Account issue

Multiple accounts linked incorrectly

Fix: 1. Log Out of All Accounts: Log out of the AXS Tickets app and any associated accounts. Then, log back in with the correct credentials to en... ⇲

Tickets missing from account

Fix: 1. Refresh the App: Pull down on the ticket listings page to refresh the content and see if the tickets appear. 2. Log Out and Log Back In:... ⇲
 
Loading issue

Session timeouts during ticket purchase

Fix: 1. Stay Active: Keep interacting with the app while purchasing tickets to prevent session timeouts. Avoid leaving the app idle for too long.... ⇲
 
Login issue

AXS Tickets requires frequent logins

Fix: 1. Enable 'Remember Me': When logging in, check if there is an option to 'Remember Me' or 'Stay Logged In'. Enable this feature to reduce th... ⇲
 
Settings issue

Limited options for ticket sharing

Fix: 1. Use Alternative Methods: If the app's sharing options are limited, consider taking a screenshot of the ticket and sharing it via email or... ⇲
 
Security issue

Fraudulent tickets sold

Fix: 1. Buy from Official Sources: Always purchase tickets directly from the AXS Tickets app or website to avoid fraudulent tickets. Avoid third-... ⇲
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 what users are saying
Good experience
91.9%

Bad experience
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Neutral
1.8%

~ from our NLP analysis of 362,928 combined software ratings.

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 Private Data AXS Tickets collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Usage Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • Identifiers
    • Usage Data
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Contacts
    • Search History
    • Usage Data
    • Diagnostics