—— Run into issues on Presence? Get help pending when official support gets back to you!
—— Experiencing any of these problems? Get a solution tailored for you below;
Fix: Explore the free content available in the app. Many apps offer a selection of free features or trials that can give you a taste of the conte... ⇲
Fix: Check if the app has a section for archived or older content. Some apps may categorize older content separately, and it might still be acces... ⇲
Fix: Ensure that your device's operating system is up to date. Go to Settings > General > Software Update and install any available updates. This... ⇲
Fix: Force close the app and restart it. On an iPhone, swipe up from the bottom of the screen (or double-click the Home button on older models) t... ⇲
Fix: Check your internet connection. A weak or unstable connection can cause the app to log you out. Switch between Wi-Fi and cellular data to se... ⇲
Fix: Ensure that you are entering the correct username and password. If you have forgotten your password, use the 'Forgot Password' feature to re... ⇲
Fix: Review the app's FAQ or help section, which often outlines subscription benefits in detail. This can provide clarity on what features are in... ⇲
Fix: Search for alternative apps that specialize in kids' content or parenting resources. There are many apps available that cater specifically t... ⇲
Fix: Look for any available discounts or promotional codes that may reduce the subscription cost. Sometimes, apps offer seasonal discounts or ref... ⇲
Fix: Utilize any free trials or limited-time access to premium content that the app may offer. This can help you assess whether the subscription... ⇲
Fix: Explore the app's settings to see if there is an option to submit feedback or feature requests. While you may not be able to add custom mess... ⇲
Fix: Check your device's battery health. Go to Settings > Battery > Battery Health to see if your battery needs to be replaced. A failing battery... ⇲