fix problems on Motom [iphone]

—— Run into issues on Motom ? Get help pending when official support gets back to you!

Motom | Social Shopping

Info:

company: Project Forty Two LLC

: https://support.motom.me/

: company.motom.me

Chat with our AI-based Motom Support

🛠️ Common Motom Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Motom resets to top of page after viewing items

Fix: Try clearing the app's cache. Go to your iPhone's Settings > General > iPhone Storage > find Motom > tap on it and select 'Offload App'. Thi... ⇲

Motom is laggy and slow

Fix: Ensure your iPhone is running the latest version of iOS. Go to Settings > General > Software Update and install any available updates. This... ⇲

Crashes issue

Motom crashes immediately upon opening

Fix: Force close the app and restart it. Swipe up from the bottom of the screen (or double-tap the Home button) to see the app switcher, then swi... ⇲

Syncing issue

Items do not save after liking

Fix: Check your internet connection. A weak or unstable connection can prevent the app from saving your likes. Switch to Wi-Fi if possible or mov... ⇲

Glitches issue

Motom glitches and refreshes while scrolling

Fix: Try restarting your iPhone. This can clear temporary glitches that may be affecting app performance. Press and hold the power button until y... ⇲

Login issues with incorrect password message

Fix: Double-check your password for typos. Ensure that Caps Lock is not on and that you are entering the correct case-sensitive password. OR U... ⇲

Loading issue

Some items do not show up

Fix: Check your filters and sorting options. Make sure you haven't accidentally set filters that exclude certain items. Reset filters to see all... ⇲

Difficult to navigate due to loading issues

Fix: Clear the app's cache as mentioned earlier. This can help improve loading times and overall navigation. OR Try using the app during off-p... ⇲

Customization issue

High prices for items

Fix: Look for sales or discounts within the app. Many shopping apps have sections for deals or promotions that can help you save money. OR Con... ⇲

Not user-friendly for plus-sized options

Fix: Check if there are specific filters for size options in the app. Use these filters to find plus-sized items more easily. OR Provide feedb... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

81.4%

Bad experience

10.8%

Neutral

7.8%

~ from our NLP analysis of 102 combined software ratings.

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Private Data Motom collects from your iPhone

Data Linked to You: The following data may be collected and linked to your identity:
- Purchases
- Contact Info
- User Content
- Search History
- Identifiers
- Usage Data
- Diagnostics
Data Not Linked to You: The following data may be collected but it is not linked to your identity:
- Contact Info
- User Content