fix problems on DT Healthcare [iphone]

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—— Run into issues on DT Healthcare? Get help pending when official support gets back to you!

DT Healthcare
Info:
company: Doctime Limited
: https://doctime.com.bd/#contacts
Chat with our AI-based DT Healthcare Support
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Audio issue

Audio and video rarely work

Fix: Check your device's audio settings. Make sure the volume is turned up and that the device is not on silent mode. Also, ensure that the app i... ⇲
 
UI issue

No option to join as a doctor

Fix: Check if you are using the correct version of the app. Some features may only be available in specific versions. Ensure you have the latest... ⇲

Missing features in new interface

Fix: Explore the app thoroughly. Sometimes features are relocated in updates, so take time to familiarize yourself with the new layout. OR Che... ⇲
 
Freezing issue

Link redirects to a frozen page

Fix: Clear the app's cache. Go to Settings > General > iPhone Storage, find DT Healthcare, and select 'Offload App' to clear temporary files with... ⇲
 
Registration issue

Did not receive OTP for registration

Fix: Check your phone number for accuracy. Ensure that you have entered the correct number and that it is capable of receiving SMS messages. OR... ⇲
 
Screen issue

White screen issue

Fix: Force close the app and restart it. Swipe up from the bottom of the screen (or double-click the Home button) to see the app switcher, then s... ⇲
 
Bugs issue

Referral system not working

Fix: Ensure that you are following the correct steps to refer someone. Check the app's help section for guidance on how to use the referral syste... ⇲
 
Crashes issue

DT Healthcare crashes on payment

Fix: Check for app updates. Go to the App Store and ensure you have the latest version of the app, as updates often fix bugs and crashes. OR T... ⇲
 
Payments issue

Payment issues after app installation

Fix: Ensure that your payment information is correctly entered in the app. Go to the payment settings and verify your details. OR Check your i... ⇲
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 what users are saying
Good experience
66.1%

Bad experience
28.8%

Neutral
5.1%

~ from our NLP analysis of 59 combined software ratings.

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 Private Data DT Healthcare collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Usage Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Location
    • Contact Info
    • User Content
    • Identifiers
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Health & Fitness
    • Purchases
    • Financial Info
    • Contact Info
    • User Content
    • Search History
    • Identifiers
    • Usage Data
    • Diagnostics