fix problems on Prosto [iphone]

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—— Run into issues on Prosto? Get help pending when official support gets back to you!

Prosto: Meditation and Sleep
Info:
company: Alexandr Barsukov
: https://prostoapp.com
: prostoapp.com
Chat with our AI-based Prosto Support
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Crashes issue

Prosto does not open

Fix: Force close the app by swiping up from the bottom of the screen (or double-tapping the home button) and swiping the Prosto app off the scree... ⇲

Prosto crashes during use

Fix: Make sure your iPhone has enough storage space. Go to 'Settings' > 'General' > 'iPhone Storage' to check available space. If storage is low,... ⇲
 
Audio issue

Audio recordings require multiple steps to access

Fix: Familiarize yourself with the app's layout. Check if there is a 'Favorites' or 'Recently Played' section where you can save frequently acces... ⇲

Voice is not suitable for all users

Fix: Check if the app offers different voice options in the settings. Some meditation apps allow you to choose from various narrators or styles.... ⇲
 
Customization issue

Limited selection of meditations

Fix: Explore the app regularly for new content. Developers often update their libraries, so check back frequently to see if new meditations have... ⇲
 
Bugs issue

Prosto does not work correctly

Fix: Ensure that your iPhone's operating system is up to date. Go to 'Settings' > 'General' > 'Software Update' to check for updates and install... ⇲
 
Payments issue

Subscription charges occur multiple times

Fix: Check your subscription status in the App Store. Go to 'Settings' > 'Your Name' > 'Subscriptions' to see if you have multiple active subscri... ⇲

Subscription prompts appear after initial payment

Fix: Check your subscription status in the app settings to ensure that your payment has been processed correctly. If you see an active subscripti... ⇲
 
UI issue

Onboarding process is unnecessary

Fix: If the onboarding process is too lengthy, look for a 'Skip' option if available. This can help you bypass unnecessary steps and get to the m... ⇲
 
Registration issue

Inability to use app after entering details

Fix: Double-check the details you entered for accuracy. Ensure that your email and password are correct. If you forgot your password, use the 'Fo... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
92.9%

Bad experience
5.9%

Neutral
1.1%

~ from our NLP analysis of 354 combined software ratings.

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PICOOC

 Private Data Prosto collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Identifiers
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Contact Info
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics

  Cost of Subscriptions
  1. 1 месяц: $5.99 Ежемесячная оплата, первые 7 дней без оплаты
  2. 6 месяцев: $14.99 Оплата раз в 6 мес., первые 7 дней без оплаты
  3. 1 год: $24.99 Ежегодная оплата, первые 14 дней без оплаты
  4. 1 год: $33.99 Ежегодная оплата, первые 7 дней без оплаты
  5. Prosto Premium на 1 год: $59.99 Ежегодная оплата
  6. 1 месяц: $5.99 Ежемесячная оплата, первые 7 дней без оплаты
  7. 6 месяцев: $14.99 Оплата раз в 6 мес, первые 14 дней без оплаты
  8. 6 месяцев: $24.99 Оплата раз в 6 мес, первые 14 дней без оплаты
  9. 1 год: $49.99 Ежегодная оплата, первые 14 дней без оплаты
  10. 3 месяца: $14.99 Оплата раз в 3 мес., первые 7 дней без оплаты