fix problems on Kubak [iphone]

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—— Run into issues on Kubak? Get help pending when official support gets back to you!

Kubak
Info:
company: KUBAK FOR GENERAL TRADING & PROCESSING TRANSPORT & PROGRAMMING LTD
: https://www.kubak.co/contactUs/
: www.kubak.co
Chat with our AI-based Kubak Support
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UI issue

Profile button placement confusing

Fix: Take a moment to familiarize yourself with the app layout. Try to explore all sections of the app to understand where the profile button is... ⇲

Map quality needs enhancement

Fix: Ensure that your app is updated to the latest version, as updates may include improvements to map quality. Check the App Store for updates.... ⇲
 
Bugs issue

Driver cancellation without penalty

Fix: Review the app's cancellation policy to understand the terms. If you find it unfair, consider documenting instances and discussing them with... ⇲

Sign-up bug in full name screen

Fix: Try restarting the app or your device to see if the issue resolves itself. If the problem persists, attempt to sign up using a different dev... ⇲
 
Support issue

Customer service issues

Fix: Utilize any available in-app support features, such as FAQs or chat support, to resolve issues. Document your interactions for future refere... ⇲

Inconsistent service quality

Fix: Keep a record of your rides and the quality of service received. This can help identify patterns and inform your future ride requests. OR... ⇲

Failure to address complaints

Fix: Document your complaints clearly and follow up through the app's support channels. Keep a record of your communications for reference. OR... ⇲
 
Account issue

Blocked from ordering cabs

Fix: Check your account status to ensure there are no outstanding issues, such as payment problems or account verification issues. Resolve any is... ⇲
 
Slow issue

Long wait times for drivers

Fix: Try to request rides during off-peak hours when demand is lower, which may result in shorter wait times. OR If wait times are consistentl... ⇲
 
Availability issue

Limited number of taxis available

Fix: Check if the app has a feature to notify you when more taxis are available in your area, or try requesting a ride at different times to see... ⇲

Need for more taxis in certain areas

Fix: If you notice a consistent lack of taxis in your area, consider reaching out to the company through social media or in-app feedback to expre... ⇲
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 what users are saying
Good experience
82.5%

Bad experience
13.6%

Neutral
3.8%

~ from our NLP analysis of 286 combined software ratings.

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 Private Data Kubak collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Location
    • Contact Info
    • Contacts
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Contact Info
    • Diagnostics