fix problems on Rock ID [iphone]

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—— Run into issues on Rock ID? Get help pending when official support gets back to you!

Rock ID - Stone Identifier
Info:
company: AIBY
: http://aiby.mobi/rockid_ios/support/
: aiby.com
Chat with our AI-based Rock ID Support
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Features issue

Limited free version functionality

Fix: Utilize the free version to familiarize yourself with the app's features. Take note of what is available and consider whether the premium fe... ⇲

Lack of detailed information on stones

Fix: Use the app in conjunction with other resources, such as books or websites dedicated to geology or gemology, to supplement the information p... ⇲
 
Payments issue

Subscription model can be confusing

Fix: Review the subscription options within the app. Take screenshots of the different plans and their features to compare them easily. This can... ⇲

High subscription cost

Fix: Evaluate your usage of the app. If you find that you are not using it frequently enough to justify the cost, consider canceling the subscrip... ⇲
 
Camera issue

Integrated camera quality is poor

Fix: Try using your device's native camera app to take photos of the stones, then upload those images to the Rock ID app. This may yield better q... ⇲
 
Bugs issue

Frequent misidentifications

Fix: Take multiple photos of the same stone under different lighting conditions and angles. This can help the app make a more accurate identifica... ⇲

Rock ID may require multiple attempts for accurate identification

Fix: Be patient and try different methods of capturing the stone's image. Experiment with different backgrounds and lighting to see what works be... ⇲

Inability to identify fake stones

Fix: Research common characteristics of fake stones versus real ones. Use this knowledge to supplement the app's identification process. OR Co... ⇲

Errors in identifying common rocks

Fix: If the app consistently misidentifies common rocks, take note of the specific rocks and their characteristics. This can help you understand... ⇲
 
Account issue

Difficulties in canceling subscriptions

Fix: To cancel your subscription, go to your iPhone's Settings > [Your Name] > Subscriptions. Find the Rock ID subscription and select 'Cancel Su... ⇲
 
UI issue

User interface may not be intuitive

Fix: Spend some time exploring the app's features and settings. Familiarizing yourself with the layout can help you navigate it more easily. OR... ⇲
 
Support issue

Limited support for gemstone identification

Fix: Focus on using the app for the types of stones it identifies best. If you are interested in gemstones, consider using additional apps or res... ⇲
 
Compatibility issue

Rock ID may not recognize certain rock types

Fix: Keep a list of the rock types that the app fails to recognize. This can help you identify patterns and understand the app's limitations. O... ⇲
 
Freezing issue

Rock ID may freeze or become unresponsive

Fix: Try closing the app completely and restarting it. If the problem persists, restart your iPhone to clear any temporary glitches. OR Ensure... ⇲
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 what users are saying
Good experience
83.3%

Bad experience
12.0%

Neutral
4.6%

~ from our NLP analysis of 1,428 combined software ratings.

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 Private Data Rock ID collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Identifiers
    • Usage Data
    • Diagnostics
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • User Content
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Purchases
    • Location
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics
    • Other Data

  Cost of Subscriptions
  1. Weekly access (3 days trial): $6.99 Full access to all features
  2. Weekly access: $6.99 Full access to all features
  3. Weekly access (3 days trial): $5.99 Full access to all features
  4. Rock ID PRO: $6.99 Get full access to all premium features
  5. Rock ID PRO: $4.99 Get full access to all premium features
  6. Weekly access (3 days trial): $5.99 Full access to all features
  7. Yearly premium subscription: $39.99 Full access to all premium features
  8. Yearly premium subscription: $19.99 Full access to all premium features
  9. Weekly access: $5.99 Full access to all features
  10. Rock ID PRO: $4.99 Get full access to all premium features