fix problems on MyPennMedicine [iphone]

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—— Run into issues on MyPennMedicine? Get help pending when official support gets back to you!

myPennMedicine
Info:
company: The Trustees of the University of Pennsylvania
: https://secure.mypennmedicine.org/MyPennMedicine/default.asp?mode=stdfile&option=faq
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Updates issue

Traffic congestion near Civic Center Boulevard

Fix: Use a navigation app like Google Maps or Waze to check real-time traffic conditions before heading out. These apps can provide alternate rou... ⇲

Vague instructions for medical procedures

Fix: If you receive vague instructions, reply to the message or call the office directly to ask for clarification. Be specific about what you nee... ⇲

Long wait times in the ER

Fix: If you are experiencing long wait times, check if the app provides an estimated wait time feature for the ER. If available, use this to deci... ⇲

Unattended waiting times during appointments

Fix: If you experience long waits, feel free to ask the front desk staff for updates on your appointment status. They may be able to provide info... ⇲
 
Account issue

Difficulty making appointments for existing patients

Fix: Try using the app's search function to find the specific department or doctor you want to make an appointment with. Sometimes, navigating th... ⇲
 
Settings issue

Lack of ability to switch organizations in the app

Fix: Check the app settings to see if there is an option to manage your organizations. If not, you may need to log out and create a new account f... ⇲

Inability to change delivery method for prescriptions

Fix: Check the prescription settings in the app to see if there is an option to change the delivery method. If not, you may need to contact the p... ⇲
 
Payments issue

Payment information does not save

Fix: Ensure that you are using the latest version of the app, as updates may fix bugs related to saving payment information. Check the App Store... ⇲
 
Support issue

Frustration with nurse interception of prescription requests

Fix: If you find that nurses are frequently intercepting your requests, consider discussing this with your healthcare provider during your next a... ⇲

No customer satisfaction surveys for non-physician interactions

Fix: If you have feedback about non-physician interactions, consider writing a detailed email or message through the app to the administration or... ⇲
 
Links issue

Links in messages redirect to browser instead of app

Fix: Check your app settings to see if there is an option to open links in the app instead of the browser. This may be a setting that can be adju... ⇲
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 what users are saying
Good experience
91.9%

Bad experience
5.8%

Neutral
2.3%

~ from our NLP analysis of 3,120 combined software ratings.

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 Private Data myPennMedicine collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Health & Fitness
    • Financial Info
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data
    • Sensitive Info
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Diagnostics