fix problems on Ascend Federal Credit Union [iphone]

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—— Run into issues on Ascend Federal Credit Union? Get help pending when official support gets back to you!

Ascend Federal Credit Union
Info:
company: Ascend Federal Credit Union
: https://www.ascend.org/
: www.ascend.org
Chat with our AI-based Ascend Federal Credit Union Support
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Notifications issue

Mobile deposit rejections without alerts

Fix: 1. Ensure that you are following the correct procedure for mobile deposits, including taking clear pictures of the check and ensuring that a... ⇲
 
Updates issue

Tedious bill payment process after update

Fix: 1. Familiarize yourself with the new bill payment interface by exploring the app. Look for any tutorials or help sections that may guide you... ⇲
 
Account issue

Difficulties linking external bank accounts

Fix: 1. Double-check that you are entering the correct account and routing numbers for the external bank account. 2. Ensure that the external ban... ⇲

Useless mortgage loan account details

Fix: 1. Review the app's help section to understand what information is provided and how to interpret it. 2. Keep a separate record of your mortg... ⇲
 
UI issue

Accounts not labeled clearly

Fix: 1. Go to the account settings within the app and see if there is an option to rename or label your accounts for better clarity. 2. If renami... ⇲
 
Glitches issue

Ascend Federal Credit Union glitches causing account visibility issues

Fix: 1. Restart the app to see if the issue resolves itself. 2. Check for app updates in the App Store and install any available updates. OR 3... ⇲
 
Loading issue

Inconsistent app performance and loading times

Fix: 1. Ensure your iPhone is updated to the latest iOS version, as updates can improve app performance. 2. Close any background apps that may be... ⇲
 
Camera issue

Check deposit orientation issues

Fix: 1. Ensure that you are following the app's guidelines for check orientation. Typically, checks should be placed in landscape mode. 2. Take m... ⇲
 
Login issue

Frequent login errors

Fix: 1. Double-check your login credentials for accuracy, including any capitalization or special characters. 2. Clear the app cache or uninstall... ⇲

Annoying sign-in process for multiple accounts

Fix: 1. Use the 'Remember Me' feature if available to save your login credentials for easier access. 2. Consider using a password manager to stor... ⇲
 
Syncing issue

Ascend Federal Credit Union does not update balances accurately

Fix: 1. Refresh the app by pulling down on the account screen to force a balance update. 2. Check your internet connection to ensure it is stable... ⇲
 
Security issue

Lack of basic security features like yubikey support

Fix: 1. Enable any available two-factor authentication (2FA) options within the app for added security. 2. Use strong, unique passwords for your... ⇲
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 what users are saying
Good experience
97.2%

Neutral
1.6%

Bad experience
1.2%

~ from our NLP analysis of 29,539 combined software ratings.

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 Private Data Ascend Federal Credit Union collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Location
    • Contact Info
    • Identifiers
    • Usage Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Financial Info
    • Location
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Contact Info
    • User Content
    • Other Data