fix problems on MyGCI [iphone]

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—— Run into issues on MyGCI? Get help pending when official support gets back to you!

MyGCI
Info:
company: GCI Communication Corp
: http://www.gci.com/support
: www.gci.com
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Loading issue

Slow loading times

Fix: 1. Clear App Cache: Go to iPhone Settings > General > iPhone Storage > MyGCI. Tap 'Offload App' to clear the cache. Reinstall the app to imp... ⇲
 
Payments issue

Payment buttons hidden

Fix: 1. Rotate Your Device: Sometimes, the layout may not display correctly. Try rotating your device to landscape mode to see if the buttons app... ⇲

Auto pay date selection issues

Fix: 1. Check Settings: Go to the payment settings in the app and ensure the auto pay date is set correctly. If it’s not, adjust it to your prefe... ⇲

Error messages during transactions

Fix: 1. Check Payment Method: Ensure that your payment method is valid and has sufficient funds. 2. Update the App: Make sure you are using the l... ⇲

MyGCI fails to process payments

Fix: 1. Check Payment Method: Ensure that your payment method is valid and has sufficient funds. 2. Update the App: Make sure you are using the l... ⇲

Inability to navigate stored payment methods

Fix: 1. Check App Settings: Go to the payment settings in the app and ensure that stored payment methods are enabled. 2. Update the App: Ensure y... ⇲
 
Network issue

Inability to check data usage

Fix: 1. Update the App: Ensure you have the latest version of MyGCI, as updates may fix bugs related to data usage tracking. 2. Check Account Set... ⇲

Frequent disconnections

Fix: 1. Check Internet Connection: Ensure you have a stable internet connection. Switch between Wi-Fi and cellular data if necessary. 2. Restart... ⇲
 
Support issue

Customer service chat feature unresponsive

Fix: 1. Check Internet Connection: Ensure you have a stable internet connection. Switch between Wi-Fi and cellular data if necessary. 2. Restart... ⇲
 
Performance issue

Inconsistent app performance

Fix: 1. Update the App: Make sure you are using the latest version of MyGCI, as updates often include performance improvements. 2. Restart Your D... ⇲
 
Login issue

Cannot save login information

Fix: 1. Check App Settings: Go to the app settings and ensure that the option to save login information is enabled. 2. Update the App: Ensure you... ⇲

MyGCI does not recognize Face ID

Fix: 1. Check Face ID Settings: Go to iPhone Settings > Face ID & Passcode and ensure that MyGCI is enabled for Face ID. 2. Restart the App: Clos... ⇲
 
UI issue

MyGCI redirects to website

Fix: 1. Check App Settings: Look for an option in the app settings that allows you to disable redirects to the website. 2. Update the App: Ensure... ⇲

Poor user interface design

Fix: 1. Familiarize Yourself: Spend some time exploring the app to become more comfortable with its layout. 2. Provide Feedback: While I cannot s... ⇲

Inability to view full pages

Fix: 1. Zoom Out: If you are unable to see the full page, try zooming out by placing two fingers on the screen and moving them apart. 2. Rotate Y... ⇲
 
Account issue

Limited functionality for account management

Fix: 1. Update the App: Ensure you have the latest version of MyGCI, as updates may add new features or improve existing ones. 2. Explore Setting... ⇲

Data usage information outdated

Fix: 1. Refresh Data: Try pulling down on the data usage screen to refresh the information. 2. Update the App: Ensure you have the latest version... ⇲
 
Freezing issue

MyGCI freezes during usage

Fix: 1. Update the App: Ensure you have the latest version of MyGCI installed, as updates often include performance improvements. 2. Clear App Ca... ⇲
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 what users are saying
Bad experience
80.0%

Good experience
15.2%

Neutral
4.8%

~ from our NLP analysis of 165 combined software ratings.

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 Private Data MyGCI collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • Identifiers
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Usage Data
    • Diagnostics