fix problems on BoursoBank [iphone]

—— Run into issues on BoursoBank? Get help pending when official support gets back to you!

BoursoBank

Info:

company: Boursorama

: https://www.boursorama.com/contact/clients

: www.boursobank.com

Chat with our AI-based BoursoBank Support

🛠️ Common BoursoBank Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Button to leave the bank is not functioning

Fix: Try restarting the app. Double-tap the home button (or swipe up from the bottom on newer iPhones) to view all open apps, then swipe up on Bo... ⇲

Slow customer support response

Fix: Utilize the in-app chat feature if available, as it may provide quicker responses than email or phone support. OR Check the FAQ or help s... ⇲

Bugs issue

Insurance did not work when needed

Fix: Review the insurance policy details within the app to ensure you understand the coverage and conditions. Make sure you followed the correct... ⇲

Inconsistent and outdated transfer tracking

Fix: Manually track your transfers by keeping a record of the transaction details until the app updates its tracking feature. OR Check for any... ⇲

Payments issue

Fees on foreign transactions

Fix: Check the app settings to see if there is an option to enable or disable foreign transaction fees. Some banks allow you to manage this setti... ⇲

UI issue

Forced portrait mode on iPad

Fix: Check the app settings to see if there is an option to switch to landscape mode. If not, try rotating your iPad to see if the app responds t... ⇲

Internal browser opens for app actions

Fix: Look for an option in the app settings to disable the internal browser and use the default browser instead, if available. OR If the inter... ⇲

Login issues with the app

Fix: Ensure that you are entering the correct username and password. If you have forgotten your password, use the 'Forgot Password' feature to re... ⇲

Face scan for login fails

Fix: Ensure that your face is properly aligned with the camera and that there is adequate lighting. Try cleaning the camera lens if it appears di... ⇲

Updates issue

Widget not working after iOS 17 update

Fix: Remove the widget from your home screen and then re-add it. Long press on the home screen, tap the '+' icon, and select the BoursoBank widge... ⇲

Compatibility issue

BoursoBank update not available for older iPhone models

Fix: Check the compatibility of your iPhone model with the latest app version. If your device is not supported, consider using an older version o... ⇲

BoursoBank not functioning on iPad

Fix: Ensure that the app is updated to the latest version available for iPad. Check the App Store for updates. OR Try using the web version of... ⇲

Lack of multiplatform support for iPad

Fix: Use the app on your iPhone or access the web version on your iPad until multiplatform support is added in future updates. OR Check the ap... ⇲

Account issue

Lack of assistance for new account setup

Fix: Refer to the app's help section or FAQ for step-by-step instructions on setting up a new account. OR If you encounter issues, try using t... ⇲

Inability to access account via app

Fix: Check your internet connection to ensure you are connected to Wi-Fi or mobile data. Try switching networks if possible. OR Restart your d... ⇲

Support issue

No option to speak to a human customer service representative

Fix: Use the in-app messaging feature to communicate with customer support, as they may provide a more personalized response. OR Check if ther... ⇲

Crashes issue

BoursoBank crashes with iOS 8

Fix: Ensure that your device has enough storage space available. Go to Settings > General > iPhone Storage to check and free up space if necessar... ⇲

Network issue