fix problems on OLD Raiffeisen Online [iphone]

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—— Run into issues on OLD Raiffeisen Online? Get help pending when official support gets back to you!

OLD Raiffeisen Online
Info:
company: RAIFFEISEN BANK, JSC
: https://www.raiffeisen.ua
: www.raiffeisen.ua
Chat with our AI-based OLD Raiffeisen Online Support
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UI issue

Hidden important functions

Fix: Explore all menus and submenus within the app. Sometimes, important functions are nested within other categories. Make a list of the functio... ⇲

Lack of quick access to recent transactions

Fix: Check if there is a 'Recent Transactions' section in the app. If not, consider creating a bookmark for the transactions page for quicker acc... ⇲
 
Support issue

Non-existent support

Fix: Look for any available online resources such as FAQs, user forums, or community support pages that may provide answers to common issues. The... ⇲

Slow email response time

Fix: If you are experiencing slow email responses, consider using alternative communication methods such as live chat or phone support, if availa... ⇲
 
Account issue

Inability to change phone number

Fix: Check the app settings under 'Profile' or 'Account Settings' to see if there is an option to update your phone number. If not, you may need... ⇲

Difficulties copying account details

Fix: Try tapping and holding on the account details to see if a copy option appears. If not, take a screenshot of the details as a workaround.... ⇲
 
Security issue

Excessive security checks

Fix: Review your security settings within the app. If you have enabled multiple security features, consider reducing them to streamline your logi... ⇲

Frequent password changes required

Fix: Check the app's security settings to see if there is an option to extend the password change frequency. If not, ensure you are using a stron... ⇲
 
Payments issue

Poor online payment setup

Fix: Double-check the payment setup process to ensure all required fields are filled out correctly. Look for any error messages that may indicate... ⇲

Unpredictable deposit processing times

Fix: Keep track of your deposit transactions and note the processing times. If you notice a pattern, adjust your deposit timing accordingly to av... ⇲
 
Glitches issue

Frequent app glitches

Fix: Ensure that your app is updated to the latest version, as updates often include bug fixes. If the app continues to glitch, try uninstalling... ⇲
 
Updates issue

Constant maintenance work

Fix: Check the app or the bank's website for scheduled maintenance notifications. If maintenance is ongoing, plan your usage around these times t... ⇲
 
Messages issue

Inability to use apostrophes in messages

Fix: If the app does not allow apostrophes, try using alternative punctuation or rephrasing your messages to avoid using apostrophes altogether.... ⇲
 
Compatibility issue

Limited functionality with currency cards

Fix: Review the app's settings to see if there are options to enable additional features for currency cards. Sometimes, features may be hidden in... ⇲
 
Login issue

Inconsistent login recognition

Fix: Ensure that you are using the same login credentials each time. If you have multiple accounts, double-check which account you are trying to... ⇲

Ineffective password recovery

Fix: Follow the password recovery steps carefully, ensuring that you have access to the email or phone number associated with your account. If yo... ⇲
 
Search issue

Missing ATM and branch locator

Fix: Check the app's settings or main menu for a locator feature. If it is not available, consider using the bank's website to find ATM and branc... ⇲
 
Notifications issue

Delayed verification codes

Fix: Ensure that your phone has a good signal and is connected to the network. If you are not receiving codes, try restarting your phone or check... ⇲
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 what users are saying
Good experience
94.1%

Bad experience
3.3%

Neutral
2.7%

~ from our NLP analysis of 978 combined software ratings.

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 Private Data OLD Raiffeisen Online collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Location
    • Contact Info
    • Identifiers
    • Usage Data
    • Diagnostics
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Contacts