fix problems on RTVE Play [iphone]

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—— Run into issues on RTVE Play? Get help pending when official support gets back to you!

RTVE Play
Info:
company: Corporacion RTVE
: https://www.rtve.es/moviles
: www.rtve.es
Chat with our AI-based RTVE Play Support
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Loading issue

Episodes sometimes unavailable

Fix: Check your internet connection. A weak or unstable connection can cause episodes to appear unavailable. Switch between Wi-Fi and mobile data... ⇲

Inconsistent loading of content

Fix: Ensure you have a stable internet connection. Test your connection speed using a speed test app. If the speed is low, try resetting your rou... ⇲
 
Privacy issue

Geolocation restrictions on popular programs

Fix: Again, consider using a VPN to access content that is restricted in your region. Connect to a server in a country where the program is avail... ⇲

Limited access to on-demand programs

Fix: Check if there are any subscription options within the app that may unlock additional content. Sometimes, premium subscriptions offer more o... ⇲

Not all shows available in the US

Fix: Use a VPN to access shows that are not available in your region. Connect to a server in a country where the shows are available and then try... ⇲
 
Slow issue

Slow app performance after updates

Fix: Restart your iPhone after an update. This can help clear temporary files and improve app performance. Press and hold the power button, slide... ⇲
 
Downloads issue

Poor downloading options

Fix: Check the app settings to see if there are options to adjust download quality or storage settings. Lowering the quality may allow for more d... ⇲
 
Updates issue

Lack of new series updates

Fix: Check the app's settings to ensure notifications for new content are enabled. This way, you will be alerted when new series are added. OR... ⇲
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 what users are saying
Good experience
93.7%

Bad experience
3.7%

Neutral
2.6%

~ from our NLP analysis of 5,110 combined software ratings.

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 Private Data RTVE Play collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Identifiers
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Identifiers
    • Usage Data
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Diagnostics