fix problems on My TSB [iphone]

—— Run into issues on My TSB? Get help pending when official support gets back to you!

My TSB

Info:

company: The Savings Bank Ohio

: https://www.thesavingsbankohio.bank/about/contact-us.html

: www.thesavingsbankohio.bank

Chat with our AI-based My TSB Support

🛠️ Common My TSB Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Convoluted security system and protocols

Fix: Review the security settings in the app. Go to the settings menu and look for security options. Ensure that you have enabled features that s... ⇲

Cannot reset expired password in the app

Fix: Try resetting your password through the TSB website instead of the app. Go to the TSB website, click on the 'Forgot Password' link, and foll... ⇲

Bugs issue

My TSB displays incorrect error message

Fix: Take note of the specific error message you are receiving and try to troubleshoot based on that. For example, if it says 'Invalid credential... ⇲

Updates issue

Old app shut down before new app was functional

Fix: Ensure that you have the latest version of the My TSB app installed. Go to the App Store, search for My TSB, and check for updates. If an up... ⇲

Cannot log in after update

Fix: After an update, try restarting your iPhone. This can help refresh the app and clear any temporary glitches that may be preventing you from... ⇲

Face ID functionality unreliable

Fix: Go to your iPhone settings, select 'Face ID & Passcode', and ensure that Face ID is set up correctly for the My TSB app. You may need to re-... ⇲

UI issue

Running total missing in transactions

Fix: Check if there is an option in the app settings to enable or display running totals. Navigate to the transactions section and look for any s... ⇲

Outdated app design and features

Fix: Check for app updates regularly in the App Store. Developers often release updates that improve design and functionality, so keeping the app... ⇲

Notifications issue

Lack of alerts for debit card usage

Fix: Go to the app settings and look for notification preferences. Ensure that alerts for debit card transactions are enabled. You may need to to... ⇲

Support issue

No response from customer support

Fix: Check the app for any FAQs or help sections that may provide answers to your questions. Sometimes, common issues are addressed in these reso... ⇲

Account issue

Frequent lockouts

Fix: Ensure that you are entering your credentials correctly. If you are unsure, reset your password to something you can easily remember. Avoid... ⇲

My TSB does not remember username or password

Fix: Ensure that you have enabled the 'Remember Me' option when logging in. This should allow the app to save your credentials for future logins.... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

81.5%

Bad experience

12.9%

Neutral

5.6%

~ from our NLP analysis of 356 combined software ratings.

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Private Data My TSB collects from your iPhone

Data Linked to You: The following data may be collected and linked to your identity:
- Location
- Identifiers
- Diagnostics
Data Not Linked to You: The following data may be collected but it is not linked to your identity:
- Financial Info
- Contact Info
- Contacts
- User Content
- Usage Data
- Other Data