fix problems on Joinin Home [iphone]

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—— Run into issues on Joinin Home? Get help pending when official support gets back to you!

Joinin Home
Info:
company: Hangzhou Juxing Intelligent Technology Co., Ltd.
: http://www.juxing-intelligent.com/
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UI issue

Joinin Home interface is poorly designed

Fix: 1. Familiarize yourself with the app layout by exploring each section. 2. Create a list of the features you use most often and prioritize th... ⇲

Not intuitive to use

Fix: 1. Spend some time exploring the app to familiarize yourself with its layout and features. 2. Create a cheat sheet of common tasks and their... ⇲

Joinin Home fails to recognize clicks

Fix: 1. Ensure that your iPhone's screen is clean and free from obstructions. 2. Restart the app to see if it resolves the issue. 3. If the probl... ⇲
 
Bugs issue

Difficulties controlling lights with the app

Fix: 1. Ensure that the lights are properly connected to the Joinin Home app. 2. Check if the lights are powered on and functioning correctly. 3.... ⇲
 
Support issue

No documentation available

Fix: 1. Explore the app's help section if available, as it may contain useful tips and FAQs. 2. Search online for user forums or community groups... ⇲
 
Updates issue

Joinin Home does not connect with Alexa after updates

Fix: 1. After an update, check the Alexa app to ensure the Joinin Home skill is still enabled. 2. If it is disabled, re-enable it and link your a... ⇲
 
Installation issue

Joinin Home locks immediately after reinstalling

Fix: 1. Ensure that your iPhone is updated to the latest iOS version. 2. After reinstalling the app, restart your iPhone before opening the app a... ⇲
 
Network issue

Schedule feature resets when off WiFi

Fix: 1. Ensure that your device is connected to a stable Wi-Fi network before setting schedules. 2. If you need to set schedules while off Wi-Fi,... ⇲

Frequent connection issues

Fix: 1. Check your Wi-Fi signal strength and ensure your router is functioning properly. 2. Restart your router and the Joinin Home device to ref... ⇲
 
Settings issue

Joinin Home changes settings unexpectedly

Fix: 1. Regularly check your settings to ensure they remain as you set them. 2. If you notice changes, try to identify any patterns or triggers t... ⇲
 
Customization issue

No option to save light settings

Fix: 1. After adjusting light settings, try to exit the app and reopen it to see if the settings are retained. 2. If not, consider documenting yo... ⇲
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 what users are saying
Good experience
58.7%

Bad experience
36.5%

Neutral
4.8%

~ from our NLP analysis of 63 combined software ratings.

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 Private Data Joinin Home collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Location
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • User Content
    • Diagnostics