—— Run into issues on Scient Federal Credit Union? Get help pending when official support gets back to you!
—— Experiencing any of these problems? Get a solution tailored for you below;
Fix: Check if your account is eligible for mobile deposit. Some credit unions require specific account types to enable this feature. If eligible,... ⇲
Fix: Ensure that you are taking clear, well-lit photos of your checks. Use a flat surface and avoid shadows. Make sure all four corners of the ch... ⇲
Fix: Check if your car loan is linked to your account within the app. Go to the 'Accounts' section and ensure that your car loan is listed. If no... ⇲
Fix: Ensure that you have set up your bill pay account correctly. Go to the bill pay section and verify that your payees are listed and that you... ⇲
Fix: Review the app's features and ensure you are using the latest version. Sometimes, updates include new functionalities. Check the app store f... ⇲
Fix: Identify which features you find useless and focus on using the ones that are beneficial to you. Sometimes, features may not seem useful at... ⇲
Fix: Check your device's location settings to ensure that location services are enabled for the app. This is necessary for the ATM/branch locator... ⇲
Fix: Verify that your account is eligible for remote deposit. If it is, ensure that you have the latest version of the app installed. If the feat... ⇲
Fix: Double-check your username and password for any typos. Ensure that Caps Lock is not on and that you are using the correct case. If you have... ⇲
Fix: Follow the password reset instructions carefully. Ensure that you are entering the correct email address associated with your account. Check... ⇲
Fix: Familiarize yourself with the app's layout and features. Sometimes, older designs can be navigated more efficiently once you know where ever... ⇲
Fix: Clear the app's cache and data in your device settings. This can help resolve any temporary glitches that may be causing errors. Restart the... ⇲
Fix: If you encounter an incomplete security question, try to recall the exact wording you used when setting it up. If you cannot remember, consi... ⇲
Fix: Check the app settings to see if there is an option to enable two-factor authentication or text login codes. If this feature is not availabl... ⇲