fix problems on MySSEMC [iphone]

—— Run into issues on MySSEMC? Get help pending when official support gets back to you!

mySSEMC

Info:

company: Snapping Shoals EMC

: https://www.ssemc.com/OutsideEmail/ContactUs.aspx

: www.ssemc.com

Chat with our AI-based mySSEMC Support

🛠️ Common mySSEMC Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Cannot log out after update

Fix: Try force quitting the app. To do this, swipe up from the bottom of the screen (or double-click the Home button on older iPhones) to view th... ⇲

No FaceID or TouchID support

Fix: Go to the app settings and look for a security or login section. If there is an option to enable biometric authentication, toggle it on. If... ⇲

Incorrect email or password error

Fix: Double-check your email and password for any typos. Ensure that Caps Lock is not on and that you are using the correct case for your passwor... ⇲

Frequent login errors

Fix: Clear the app's cache by going to Settings > General > iPhone Storage, find mySSEMC, and select 'Offload App'. This will clear temporary dat... ⇲

UI issue

mySSEMC not user-friendly

Fix: Familiarize yourself with the app by exploring all menus and options. Sometimes, user guides or FAQs are available within the app or on the... ⇲

Poor design and usability

Fix: Explore the app's settings for any customization options that may improve your experience. Sometimes, adjusting settings can enhance usabili... ⇲

Compatibility issue

Requires iPhone 14 or later

Fix: If you are using an older iPhone model, consider upgrading your device to meet the app's requirements. This is the only permanent solution f... ⇲

Freezing issue

mySSEMC freezes when entering bank info

Fix: Try restarting your iPhone. This can help clear any temporary glitches that may be causing the app to freeze. OR Ensure that the app is u... ⇲

Crashes issue

mySSEMC crashes when viewing billing periods

Fix: Force close the app and restart it. If the issue persists, try uninstalling and reinstalling the app to ensure you have the latest version a... ⇲

Notifications issue

No notifications received

Fix: Check your notification settings for the app. Go to Settings > Notifications > mySSEMC and ensure that notifications are enabled. OR Make... ⇲

Registration issue

Unable to register due to keyboard issue

Fix: Try restarting your iPhone to see if this resolves the keyboard issue. Sometimes, a simple restart can fix temporary glitches. OR If the... ⇲

Account issue

mySSEMC not linked to account

Fix: Log out of the app and log back in to refresh the connection to your account. Make sure you are using the correct login credentials. OR C... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Bad experience

60.7%

Good experience

32.1%

Neutral

7.1%

~ from our NLP analysis of 28 combined software ratings.

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Private Data mySSEMC collects from your iPhone

Data Linked to You: The following data may be collected and linked to your identity:
- Financial Info
- Location
- Contact Info
- User Content
- Identifiers
- Diagnostics
Data Not Linked to You: The following data may be collected but it is not linked to your identity:
- Usage Data
- Diagnostics