fix problems on Kajabi [iphone]

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—— Run into issues on Kajabi? Get help pending when official support gets back to you!

Kajabi
Info:
company: Kajabi, LLC
: http://kajabi.com/
: kajabi.com
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Video issue

video pauses when rotating phone

Fix: This may be a feature of the app rather than a bug. To work around this, try locking your phone in portrait mode while watching videos. You... ⇲

Kajabi does not remember playback position

Fix: This is a common issue with many apps. As a workaround, take note of the timestamp where you left off. You can do this by pausing the video... ⇲

video lagging during playback

Fix: Ensure you have a stable internet connection. If you're on Wi-Fi, try moving closer to the router or restarting your router. If you're using... ⇲

poor video scrubbing functionality

Fix: Try using the video progress bar more carefully. Tap and hold the bar to scrub through the video, and release to play from that point. If th... ⇲

Kajabi does not allow pop-out video mode

Fix: If the app does not support pop-out video mode, you may need to watch videos in full screen. Check for any updates that may add this feature... ⇲

video playback starts from random timestamp after pausing

Fix: This may be a bug in the app. As a workaround, take note of the timestamp where you paused the video and manually navigate to that point whe... ⇲
 
Crashes issue

Kajabi crashes frequently

Fix: Make sure your iPhone's operating system is up to date. Go to Settings > General > Software Update and install any available updates. An out... ⇲
 
UI issue

Kajabi opens into email instead of main interface

Fix: Check your app settings to see if there is an option to set the default landing page. If not, try logging out and logging back in to see if... ⇲

Kajabi does not support landscape mode

Fix: If the app does not support landscape mode, you can try using your device in portrait mode while watching videos. This may be a limitation o... ⇲

commenting functionality is limited

Fix: Check if there are any settings within the app that allow you to enable more commenting features. Sometimes, these can be found in the app's... ⇲

blank white bar appears during content viewing

Fix: This may be a temporary glitch. Try restarting the app to see if the issue resolves itself. Close the app completely and reopen it. OR If... ⇲

multiple comment fields appear

Fix: This could be a bug in the app. Try restarting the app to see if it resolves the issue. Close the app completely and reopen it. OR If the... ⇲

Kajabi shows up twice on home screen

Fix: This may be a glitch. Try restarting your iPhone to see if it resolves the issue. Press and hold the power button until you see the slider,... ⇲
 
Account issue

inability to stack content from multiple email addresses

Fix: Check if the app allows you to link multiple accounts in the settings. If this feature is not available, consider using one primary email ad... ⇲
 
Audio issue

audio stops working when switching from AirPlay

Fix: When switching from AirPlay, ensure that the audio output is set back to your iPhone. You can do this by swiping down from the top right cor... ⇲

audio does not reset after inactivity

Fix: If the audio does not reset, try manually pausing and playing the audio again after inactivity. This can help refresh the playback. OR Ch... ⇲
 
Login issue

difficulties with email confirmation and login

Fix: Ensure that you are entering the correct email and password. If you are not receiving confirmation emails, check your spam or junk folder.... ⇲
 
Settings issue

auto-lock settings interfere with audio playback

Fix: To prevent auto-lock from interfering with audio playback, go to Settings > Display & Brightness > Auto-Lock and set it to 'Never' while usi... ⇲
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 what users are saying
Good experience
83.6%

Bad experience
11.8%

Neutral
4.6%

~ from our NLP analysis of 7,206 combined software ratings.

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 Private Data Kajabi collects from your iPhone
  1. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Search History
    • Identifiers
    • Usage Data
    • Diagnostics