fix problems on CRM [iphone]

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CRM by DealerSocket
Info:
company: SOLERA HOLDINGS, INC
: http://dealersocket.com/support/
: dealersocket.com
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Bugs issue

Inconsistent scanning of driver's licenses

Fix: 1. Ensure Good Lighting: Make sure you are scanning the license in a well-lit area to improve recognition accuracy. 2. Clean Camera Lens: Wi... ⇲

Error messages when accessing opportunities

Fix: 1. Restart the App: Close and reopen the app to see if the error persists. 2. Clear Cache: Offload the app as mentioned earlier to clear any... ⇲

No auto-capture for license scanning

Fix: 1. Ensure Proper Alignment: Make sure the driver's license is properly aligned within the scanning frame for better recognition. 2. Use Manu... ⇲
 
UI issue

Poor mobile interface for email responses

Fix: 1. Adjust Display Settings: Go to Settings > Display & Brightness and adjust text size and display settings to improve readability. 2. Use D... ⇲

Difficult navigation and user experience

Fix: 1. Familiarize with the App: Spend some time exploring the app’s features and layout. Refer to any available user guides or tutorials within... ⇲

Inability to view sold units details

Fix: 1. Check Permissions: Ensure that your user account has the necessary permissions to view sold units. Check with your admin if needed. 2. Ex... ⇲

Missing landscape mode for iPads

Fix: 1. Rotate Device: Ensure your iPad is not locked in portrait mode. Swipe down from the top-right corner to access the Control Center and che... ⇲

Extra steps required for basic tasks

Fix: 1. Create Shortcuts: If the app allows, create shortcuts for frequently used tasks to streamline your workflow. 2. Familiarize with Features... ⇲

Inability to copy and paste easily

Fix: 1. Use Long Press: Try long-pressing on text to see if the copy/paste options appear. If not, check if the app has restrictions on this feat... ⇲

Empty tabs for customer information

Fix: 1. Refresh Data: Try logging out and back into the app to refresh the data. 2. Check Permissions: Ensure your user account has the necessary... ⇲
 
Slow issue

Slow performance and lag

Fix: 1. Close Background Apps: Double-click the home button and swipe up on apps to close them, freeing up resources for DealerSocket. 2. Free Up... ⇲
 
Installation issue

Frequent need to reinstall the app

Fix: 1. Check for Software Updates: Ensure your iPhone is running the latest iOS version by going to Settings > General > Software Update. 2. Cle... ⇲
 
Network issue

Connectivity issues and bugs

Fix: 1. Check Internet Connection: Ensure you have a stable internet connection. Switch between Wi-Fi and cellular data to see if the issue persi... ⇲

HTTP 500 errors

Fix: 1. Refresh the App: Close the app and reopen it to see if the error resolves itself. 2. Clear Cache: Offload the app to clear any corrupted... ⇲
 
Messages issue

Choppy text message delivery

Fix: 1. Check Signal Strength: Ensure you have a good cellular signal. If not, try moving to a different location. 2. Restart Messaging App: Clos... ⇲
 
Search issue

Limited customer search functionality

Fix: 1. Use Filters: Explore any filtering options within the search feature to narrow down results more effectively. 2. Update Customer Informat... ⇲
 
Support issue

Lack of customer support

Fix: 1. Utilize Help Resources: Check if the app has a help section or FAQ that may address your issues. 2. Explore Community Forums: Look for us... ⇲
 
Notifications issue

Notifications not functioning properly

Fix: 1. Check Notification Settings: Go to Settings > Notifications > DealerSocket and ensure notifications are enabled. 2. Restart the App: Clos... ⇲
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 what users are saying
Good experience
80.1%

Bad experience
18.5%

Neutral
1.4%

~ from our NLP analysis of 1,045 combined software ratings.

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 Private Data CRM collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • User Content
    • Usage Data
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Diagnostics