fix problems on Mindtickle [iphone]

—— Run into issues on Mindtickle? Get help pending when official support gets back to you!

Mindtickle

Info:

company: MindTickle INC.

: http://help.mindtickle.com

: mindtickle.com

Chat with our AI-based Mindtickle Support

🛠️ Common Mindtickle Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

In-app notifications do not clear after viewing.

Fix: Try logging out of the app and then logging back in. This can refresh the notification system and may clear the notifications that are stuck... ⇲

Inconsistent download availability for offline viewing across devices.

Fix: Ensure that you are logged into the same account on all devices. Sometimes, downloads are tied to specific accounts and may not sync across... ⇲

Syncing issue

Progress does not sync across devices.

Fix: Make sure that you have a stable internet connection when switching devices. Progress syncing often requires an active connection to update... ⇲

UI issue

Videos marked as completed do not reflect in the main training screen.

Fix: Log out of the app and log back in to refresh the data. This can sometimes resolve display issues with completed tasks. OR Check if there... ⇲

Mindtickle only works in portrait mode.

Fix: Check your device settings to ensure that rotation lock is not enabled. Swipe down from the top right corner of your iPhone to access the Co... ⇲

No landscape mode for iPad.

Fix: Check if the app has been updated to support landscape mode. If not, you may need to use the app in portrait mode until an update is availab... ⇲

Confusing home screen layout.

Fix: Explore the app's settings or help section to familiarize yourself with the layout and features. Sometimes, a brief exploration can clarify... ⇲

Crashes issue

Frequent crashes requiring reinstallation.

Fix: Clear the app cache by going to your iPhone settings, selecting the Mindtickle app, and choosing to clear cache if that option is available.... ⇲

Downloads issue

Downloaded files do not work in airplane mode.

Fix: Before going into airplane mode, ensure that all files are fully downloaded and accessible. Check the download status in the app before swit... ⇲

Cannot unsave downloaded videos.

Fix: Check the app settings or the downloaded videos section to see if there is an option to manage saved videos. Look for an 'unsave' or 'delete... ⇲

Bugs issue

Mobile app is finicky and does not show training completion correctly.

Fix: Try uninstalling and reinstalling the app to reset any corrupted data that may be causing the issue. OR Check for any updates to the app... ⇲

Access token errors require app reinstallation.

Fix: Clear the app's cache and data if possible, or log out and log back in to refresh the access token without needing to reinstall. OR Ensur... ⇲

Cannot log in on the app despite correct credentials.

Fix: Double-check your credentials for any typos or errors. Ensure that Caps Lock is not on and that you are using the correct email and password... ⇲

Video issue

No options for faster video playback speed.

Fix: Check the video player settings within the app to see if there are any playback speed options available. Sometimes these settings are hidden... ⇲