fix problems on Video Touch [iphone]

—— Run into issues on Video Touch? Get help pending when official support gets back to you!

Video Touch - Animals

Info:

company: SoundTouch Interactive LTD

: http://www.soundtouchinteractive.com/

: www.soundtouchinteractive.com

Chat with our AI-based Video Touch Support

🛠️ Common Video Touch Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Lacks narrator for animal identification

Fix: While the app does not have a built-in narrator, you can use the iPhone's VoiceOver feature to help identify animals. To enable VoiceOver, g... ⇲

Guided access mode issues

Fix: If you're having trouble with Guided Access, ensure that it is properly set up. Go to Settings > Accessibility > Guided Access and toggle it... ⇲

Account issue

No family sharing option

Fix: To work around the lack of family sharing, consider purchasing the app for each family member's device. This way, everyone can have their ow... ⇲

Audio issue

Sound issues with voice over

Fix: Check the sound settings on your iPhone. Go to Settings > Sounds & Haptics and ensure that the volume is turned up. Also, check if the mute... ⇲

Compatibility issue

Video Touch not compatible with newest iOS

Fix: If the app is not compatible with the latest iOS, check for any available updates for the app in the App Store. Open the App Store, tap on y... ⇲

Payments issue

In-app purchases for additional content

Fix: To manage in-app purchases, review what content you really need before making a purchase. You can also check if there are any free trials or... ⇲

UI issue

Icons lead to App Store frustration

Fix: If tapping on icons leads you to the App Store unnecessarily, try to familiarize yourself with the app's layout and features to avoid these... ⇲

Responsiveness problems with icons

Fix: If icons are unresponsive, try restarting the app. Close it completely and reopen it to see if that resolves the issue. If the problem persi... ⇲

Video issue

Interlacing issues in videos

Fix: If you experience interlacing issues, try adjusting the video quality settings within the app if available. Lowering the resolution may help... ⇲

No option to keep video playing

Fix: If the app does not allow videos to keep playing, check if there is a 'play in background' option in the settings. If not, consider using a... ⇲

Permissions issue

Microphone access issues

Fix: To resolve microphone access issues, go to Settings > Privacy > Microphone and ensure that Video Touch is enabled. If it is not, toggle it o... ⇲

Gameplay issue

Limited animal selection in some apps

Fix: If you find the animal selection limited, explore other educational apps that focus on animal identification and may offer a broader range o... ⇲

Updates issue

Update download issues

Fix: If you're having trouble downloading updates, check your internet connection. Ensure you are connected to a stable Wi-Fi network. If the con... ⇲

Customization issue

Video Touch shortcuts cluttered at bottom

Fix: To manage app shortcuts, you can rearrange them by tapping and holding on an icon until it wiggles, then drag it to your desired position. T... ⇲