fix problems on Neighbors [iphone]

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—— Run into issues on Neighbors ? Get help pending when official support gets back to you!

Neighbors by Ring
Info:
company: Ring.com
: https://neighbors.ring.com/helpcenter
: ring.com
Chat with our AI-based Neighbors Support
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Bugs issue

incorrect location displayed

Fix: Check your location settings. Go to Settings > Privacy > Location Services and ensure that Location Services are enabled for Neighbors by Ri... ⇲
 
Permissions issue

posts frequently denied

Fix: Review the community guidelines within the app to ensure your posts comply with the rules. Make sure your content is relevant and appropriat... ⇲
 
Privacy issue

censorship of content

Fix: Familiarize yourself with the app's content policies. If you feel your content is being censored, ensure it adheres to the guidelines provid... ⇲

excessive moderation of posts

Fix: Review the community guidelines to ensure your posts comply. Understanding the rules can help you craft posts that are less likely to be mod... ⇲
 
Notifications issue

difficulties in posting alerts

Fix: Ensure you have a stable internet connection. If you are experiencing issues, try switching between Wi-Fi and cellular data to see if that r... ⇲

notifications for irrelevant posts

Fix: Adjust your notification settings within the app. Go to Settings > Notifications and customize which types of posts you want to be notified... ⇲

alerts for distant locations

Fix: Check your location settings in the app. Ensure that you have selected the correct neighborhood or area to receive alerts relevant to your l... ⇲
 
Audio issue

audio feature not working

Fix: Check your device's volume settings. Ensure that the volume is turned up and that the mute switch is off. Also, check if the app has permiss... ⇲
 
Settings issue

issues with alarm time settings

Fix: Check the time zone settings on your iPhone. Go to Settings > General > Date & Time and ensure that 'Set Automatically' is enabled. This wil... ⇲
 
Account issue

inability to delete account

Fix: Check the app's settings for account management options. Look for an option to delete or deactivate your account under Settings > Account.... ⇲

inability to change profile information

Fix: Go to Settings > Account within the app and look for options to edit your profile information. Ensure you are logged into the correct accoun... ⇲
 
Crashes issue

Neighbors crashes frequently

Fix: Ensure that your app is updated to the latest version. Go to the App Store, search for Neighbors by Ring, and tap 'Update' if available. Upd... ⇲
 
Support issue

poor customer support

Fix: Utilize the in-app help section for FAQs and troubleshooting tips. This can often provide immediate answers to common issues without needing... ⇲
 
Customization issue

lack of filtering for comments

Fix: Use the search function within the comments section to find specific topics or keywords that interest you, which can help you navigate throu... ⇲

no user feedback options

Fix: Utilize any available feedback forms within the app to share your thoughts. Check the help or settings section for options to provide feedba... ⇲
 
UI issue

confusing lost and found pet indicators

Fix: Familiarize yourself with the app's icons and indicators for lost and found pets. Check the help section for a guide on what each symbol mea... ⇲
 
Video issue

inconsistent video quality

Fix: Check your internet connection. Poor connectivity can lead to lower video quality. Ensure you have a strong Wi-Fi or cellular signal when vi... ⇲
 
Updates issue

problems with app updates

Fix: Ensure that your iPhone has enough storage space for updates. Go to Settings > General > iPhone Storage and check available space. If low, c... ⇲
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 what users are saying
Good experience
95.8%

Neutral
3.0%

Bad experience
1.2%

~ from our NLP analysis of 296,742 combined software ratings.

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 Private Data Neighbors collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Location
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics
    • Other Data